Clinical Patient Access Specialist- Call Center (MA/LPN/EMT Certification Required)

SEP Summit Medical Group, Inc.; United States; À distance; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Work from Home after training (plus设备)

Paid Time Off

Medical, Dental, Vision

403(b) with match

Growth opportunities

Résumé du poste

St. Elizabeth Physicians in the United States is seeking a Clinical Patient Access Specialist- Call Center. The role involves communicating results to patients, managing a high volume of calls, and documenting patient information in the EMR.

Training is provided, with a work-from-home opportunity after completion. Active LPN/CMA/RMA/EMT certification and at least one year in a clinical setting are required.

Qualifications

• Active certification or license required (LPN, CMA, RMA, EMT).
• One year of experience in a clinical setting.

Responsabilités

• Relay reviewed results to patients and communicate care needs to providers.
• Manage large volumes of inbound calls while maintaining accurate documentation in the EMR.
• Provide information to patients and resolve questions with providers, offices, and departments.
• Schedule appointments according to office policies and decision trees.
• Verify patient demographics and insurance information and update as needed.
• Adhere to HIPAA/OSHA/CLIA regulations and communicate patient information securely.

Formation

LPN/CMA/RMA/EMT certification

Description du poste

Job Type: Regular Scheduled Hours: 40

Job Summary: Reports to the Clinical Patient Access Manager or Patient Access Manager, the Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. The Clinical Patient Access Specialist will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist is always responsible for creating a positive impression with patients, family members and other callers.

Job Title: Clinical Patient Access Specialist- Call Center (MA, LPN EMT Required)

BENEFITS: Work from Home Opportunity after training (Equipment Provided) Paid Time Off Medical, Dental, and Vision 403b with Match Opportunity for Growth

DUTIES AND RESPONSIBILITIES

• Understand and uphold SEP's Mission, Vision, and Values.
• Comply with all applicable laws and regulations.
• Comply with all applicable laws and regulations.
• Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.
• Accurate documentation in the EMR.
• Provide instructions and results to patients under directions of the providers.
• Communicates as needed with offices about any patient concerns/issues related to results.
• Schedules appointments for patients based on the criteria outlined in the office scheduling preference cards and/or decision trees
• Maintains an effective working relationship with team members, members of medical practice and leadership.
• Verifies and updates all patient demographic and insurance information.
• Provide information and communicate effectively to resolve issues with patients, providers, other associates, management and insurance companies.
• Advises patients of outstanding balances.
• Ensures accurate and timely distribution of patient requests.
• Advises patients of outstanding balances.
• Ensures accurate and timely distribution of patient requests
• Works with central billing office and physicians/clinicians as needed in a timely manner on all requests.
• Other duties and responsibilities as assigned.

EDUCATION

Minimum: Active certification or license of LPN, CMA, RMA, EMT.

YEARS OF EXPERIENCE

Minimum: One year of experience in area of certification in a clinical setting.

LICENSES AND CERTIFICATIONS

An approved credential such as LPN, CMA, RMA, EMT.

FLSA Status: Non-Exempt Right Career. Right Here.

If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other. St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We're right here, sharing one mission: to improve the health of the people we serve.