Clinical Patient Access Specialist- Call Center (MA/LPN/EMT Certification Required)

St. Elizabeth; Erlanger (KY); Hybrid; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Work from home after training

Paid time off

Medical, dental, and vision insurance

403b with match

Growth opportunities

Zusammenfassung

St. Elizabeth in Erlanger, KY is hiring a Clinical Patient Access Specialist for our Call Center. This role requires MA/LPN/RN or EMT certification and at least one year in a clinical setting. You will handle inbound calls, relay results, document in EMR, and coordinate appointments and patient communications.

The position offers work-from-home after training, benefits including PTO and health coverage, and a 403b with match. A growth track is available within St. Elizabeth.

Qualifikationen

• Active certification in LPN, CMA, RMA or EMT required.
• Minimum one year of clinical experience in a healthcare setting.
• Strong communication and documentation skills.

Aufgaben

• Understand and uphold SEP’s Mission, Vision, and Values.
• Comply with applicable laws and regulations, including HIPAA.
• Schedule patients and manage release of medical information per protocols.
• Document accurately in the EMR.
• Provide instructions and results to patients under provider directions.
• Communicate with offices about patient concerns related to results.
• Schedule appointments per office preferences and decision trees.
• Maintain relationships with team, practice, and leadership.
• Verify and update patient demographics and insurance details.
• Advise patients of outstanding balances and resolve issues.
• Distribute patient requests accurately and timely.
• Coordinate with central billing and physicians on requests.
• Perform other duties as assigned.

Ausbildung

LPN certification

CMA certification

RMA certification

EMT certification

Jobbeschreibung

Clinical Patient Access Specialist- Call Center (MA/LPN/EMT Certification Required)# St. Elizabeth Careers## Clinical Patient Access Specialist- Call Center (MA/LPN/EMT Certification Required)Apply: Erlanger, Kentucky: Full time: Posted Today: JR314106**Job Type:**Regular**Scheduled Hours:**40**Job Summary:**Reports to the Clinical Patient Access Manager or Patient Access Manager, the Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. The Clinical Patient Access Specialist will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist is always responsible for creating a positive impression with patients, family members and other callers.**Job Description:****Job Title: Clinical Patient Access Specialist- Call Center (MA, LPN EMT Required)****BENEFITS:*** Work from Home Opportunity after training (Equipment Provided)* Paid Time Off* Medical, Dental, and Vision* 403b with Match* Opportunity for Growth**DUTIES AND RESPONSIBILITIES*** Understand and uphold SEP’s Mission, Vision, and Values.* Comply with all applicable laws and regulations.* Comply with all applicable laws and regulations.* Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.* Accurate documentation in the EMR.* Provide instructions and results to patients under directions of the providers.* Communicates as needed with offices about any patient concerns/issues related to results.* Schedules appointments for patients based on the criteria outlined in the office scheduling preference cards and/or decision trees* Maintains an effective working relationship with team members, members of medical practice and leadership.* Verifies and updates all patient demographic and insurance information.* Provide information and communicate effectively to resolve issues with patients, providers, other associates, management and insurance companies.* Advises patients of outstanding balances.* Ensures accurate and timely distribution of patient requests.* Advises patients of outstanding balances.* Ensures accurate and timely distribution of patient requests* Works with central billing office and physicians/clinicians as needed in a timely manner on all requests.* Other duties and responsibilities as assigned.**EDUCATION:****Minimum**: Active certification or license of LPN, CMA, RMA, EMT.**YEARS OF EXPERIENCE:**Minimum: One year of experience in area of certification in a clinical setting.**LICENSES AND CERTIFICATIONS:**An approved credential such as LPN, CMA, RMA, EMT.**FLSA Status:**Non-ExemptRight Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.