Clinical Patient Access Specialist- Call Center (MA/LPN/EMT Certification Required)

St. Elizabeth HealthCare; Erlanger (KY); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work from Home Opportunity after培训

Paid Time Off

Medical, Dental, Vision

403b with Match

Opportunity for Growth

Job summary

St. Elizabeth HealthCare seeks a Clinical Patient Access Specialist for the Call Center to relay results to patients and manage high-volume calls. The role emphasizes accurate EMR updates and compliant communication with providers and patients.

The position requires active LPN/CMA/RMA/EMT certification and at least one year of relevant clinical experience, with a work-from-home option after training and benefits including PTO and health coverage.

Qualifications

• Active clinical certification in a relevant role (LPN, CMA, RMA, EMT) is required.
• Minimum one year of experience in a clinical setting.
• Certification must be current and in good standing.

Responsibilities

• Relay reviewed results to patients accurately and compassionately.
• Handle high volume inbound calls while maintaining documentation quality.
• Ensure HIPAA compliance and accurate EMR entries.
• Assist with scheduling and communication between patients and providers.
• Provide clear instructions and resolve patient concerns promptly.

Skills

LPN

CMA

RMA

EMT

Education

LPN

CMA

RMA

EMT

Job description

Clinical Patient Access Specialist- Call Center (MA/LPN/EMT Certification Required)

Job Type

Regular

Scheduled Hours

40

Job Summary

Reports to the Clinical Patient Access Manager or Patient Access Manager, the Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. The Clinical Patient Access Specialist will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist is always responsible for creating a positive impression with patients, family members and other callers.

Job Title

Job Title: Clinical Patient Access Specialist- Call Center (MA, LPN EMT Required)

Benefits

• Work from Home Opportunity after training (Equipment Provided)
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Growth

Duties and Responsibilities

• Understand and uphold SEP’s Mission, Vision, and Values.
• Comply with all applicable laws and regulations.
• Comply with all applicable laws and regulations.
• Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.
• Accurate documentation in the EMR.
• Provide instructions and results to patients under directions of the providers.
• Communicates as needed with offices about any patient concerns/issues related to results.
• Schedules appointments for patients based on the criteria outlined in the office scheduling preference cards and/or decision trees
• Maintains an effective working relationship with team members, members of medical practice and leadership.
• Verifies and updates all patient demographic and insurance information.
• Provide information and communicate effectively to resolve issues with patients, providers, other associates, management and insurance companies.
• Advises patients of outstanding balances.
• Ensures accurate and timely distribution of patient requests.
• Advises patients of outstanding balances.
• Ensures accurate and timely distribution of patient requests
• Works with central billing office and physicians/clinicians as needed in a timely manner on all requests.
• Other duties and responsibilities as assigned.

Education

Minimum: Active certification or license of LPN, CMA, RMA, EMT.

Years of Experience

Minimum: One year of experience in area of certification in a clinical setting.

Licenses and Certifications

An approved credential such as LPN, CMA, RMA, EMT.

FLSA Status

Non-Exempt

Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.

Reference Information

• Ref. Number: JR314106
• Job Category: Patient and Clinical Support
• Job Type: Patient Access
• Department: Corporate Call Center Group 3 SEP
• Shift: 1st Shift
• Hours: 40 hours