Clinical Optometry Assistant — Remote Exam Support

VisionWorks; Cumberland (RI); Hybrid; USD 24,000 - 37,000; Full time

Job summary

VisionWorks is seeking a Clinical Specialist/Optometric Assistant in Cumberland, RI to help ensure a great patient experience. You will prepare patients for onsite and remote examinations, run pre-exam tests, and explain each step of the process while liaising between patients and Optometrists.

You will contribute to the patient journey, support remote exams, handle insurance preauthorization, and assist with scheduling and documentation.

Qualifications

• One (1) year of related experience.
• Optical or Healthcare background preferred.
• Medical office/business professionalism required.
• HS diploma, GED or equivalent related job experience.
• Training provided

Responsibilities

• Register patients and collect Medical History and Ocular Health data in EMR.
• Assist onsite doctor with eye examinations and explain preliminary testing to patients.
• Support remote eye exams: pre-testing, documentation in EMR, and initiate video conferencing.
• Transition patients to retail associates with doctor recommendations.
• Explain MVC plan benefits to patients and assist with insurance preauthorization.
• Schedule appointments and manage exam books per company guidelines, including no-shows and cancellations.
• Maintain patient flow to support doctor effectiveness.
• Answer clinical questions in person/phone; triage ocular emergencies and schedule regular exams.
• Maintain complete patient records per company standards.
• Instruct patients on contact lens use, care, and handling; place orders when needed.
• Know contact lens brands/parameters and pull trials as requested.
• Keep equipment and supplies clean and secured; ensure nightly coverage of equipment.
• Participate in specialized training and complete required clinical certifications.
• Flexibility to travel to other locations as needed.

Skills

Patient registration

EMR data entry

Remote eye exams support

Communication with patients

Team collaboration

Education

HS diploma or GED

Optical/Healthcare background preferred

Job description

VisionWorks is seeking a Clinical Specialist/Optometric Assistant in Cumberland, RI to help ensure a great patient experience. You will prepare patients for onsite and remote examinations, run pre-exam tests, and explain each step of the process while liaising between patients and Optometrists.

You will contribute to the patient journey, support remote exams, handle insurance preauthorization, and assist with scheduling and documentation.