Clinical Optometric Assistant & Patient Experience Lead

Visionworks of America, Inc.; City of Troy (NY); On-site; USD 23,000 - 35,000; Full time

Job summary

Visionworks of America, Inc. is seeking a Clinical Specialist/Optometric Assistant to ensure a positive patient experience by preparing patients for onsite or remote examinations, performing pre-exam tests, and explaining each step of the process.

You will liaise between patients and Optometrists and support the early stages of the patient journey. The role requires at least one year of related experience and an optical/healthcare background is preferred.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Register patients and collect medical history and ocular data in EMR.
• Assist optometrist during exams and explain testing steps to patients.
• Support remote eye exams, including pre-testing and coordinating video conferencing.
• Coordinate appointment scheduling and manage exam books with no-shows/cancellations.
• Maintain equipment, supplies, and HIPAA compliance.

Skills

Customer service

Communication

Detail oriented

Team player

Patient advocate

Education

HS diploma

GED or equivalent

Job description

Visionworks of America, Inc. is seeking a Clinical Specialist/Optometric Assistant to ensure a positive patient experience by preparing patients for onsite or remote examinations, performing pre-exam tests, and explaining each step of the process.

You will liaise between patients and Optometrists and support the early stages of the patient journey. The role requires at least one year of related experience and an optical/healthcare background is preferred.