Clinical Optometric Assistant: Patient Care & Remote Exams

Visionworks; Latham (KS); Hybrid; USD 48,712,000 - 73,068,000; Full time

Job summary

Visionworks is seeking a Clinical Specialist/Optometric Assistant to help ensure a great patient experience by preparing patients for onsite and remote examinations, conducting pre-exam tests, and explaining each step of the process. You will liaise between patients and Optometrists and assist in the initial steps of the patient journey.

The role involves onsite and remote duties, with responsibilities including preauthorizing insurance, scheduling, and maintaining patient records according to

Responsibilities

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Explain the preliminary testing process to patients, administer each preliminary test and document results in EMR.
• For remote appointments, assist patients through the remote eye exam: pre-testing, specialty testing, initiate remote video conferencing, and document results in EMR.
• After exam, transition the patient to a retail associate, conveying doctor recommendations.
• Understand MVC plans and articulate plan benefits to patients.
• Preauthorize insurance per SOPs.
• Schedule appointments and manage exam books with no-shows and cancellations.
• Maintain patient flow for doctor effectiveness.
• Answer clinical questions in person and over the phone; triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records per company guidelines.

Job description

Visionworks is seeking a Clinical Specialist/Optometric Assistant to help ensure a great patient experience by preparing patients for onsite and remote examinations, conducting pre-exam tests, and explaining each step of the process. You will liaise between patients and Optometrists and assist in the initial steps of the patient journey.

The role involves onsite and remote duties, with responsibilities including preauthorizing insurance, scheduling, and maintaining patient records according to