Clinical Operations Supervisor — Medical Office Lead

Hamilton Health Center; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Birthday holiday and 7 paid holidays

Medical, Dental & Vision coverage

Company-paid life insurance

Retirement plan with matching option

Job summary

Hamilton Health Center in Harrisburg, PA seeks a Clinical Supervisor to oversee daily clinical operations in Adult Medicine, supervise Medical Assistants and support staff, ensure compliant, patient-centered care, and align with policy and quality standards.

Responsibilities include staff scheduling, performance oversight, documentation accuracy, training on Joint Commission standards, and collaboration with providers to improve patient access and care quality.

Qualifications

• Graduate of an accredited Medical Assistant program.
• Certified Medical Assistant (CMA) required.
• Minimum of two (2) years in a medical office setting.
• Minimum of one (1) year of supervisory or leadership experience.

Responsibilities

• Supervise clinical support staff, assign work, and coordinate scheduling to ensure efficient daily clinic operations.
• Directly supervise Medical Assistants and Medical Office Assistants with guidance and performance oversight.
• Monitor staff attendance, address performance concerns, and ensure policy adherence.
• Conduct performance evaluations, coach staff, and make hiring/disciplinary recommendations.
• Maintain clinical procedures and documentation, ensure coding/billing accuracy.
• Investigate patient concerns and address service issues with providers and leadership.
• Provide training and ensure regulatory readiness and compliance.
• Support staff development, including clinical skills competency and ongoing training.
• Lead Joint Commission training and PCMH alignment, coordinate referrals and continuity of care.
• Participate in budgeting, inventory oversight, and facility/operational management.
• Oversee special projects and manage follow-up on abnormal lab results.
• Document patient interactions and provide clinical guidance as needed.

Skills

Clinical supervision

HIPAA compliance

EHR systems

Leadership

Communication

Regulatory knowledge

Joint Commission

Education

CMA certification

Medical Assistant program

Job description

Hamilton Health Center in Harrisburg, PA seeks a Clinical Supervisor to oversee daily clinical operations in Adult Medicine, supervise Medical Assistants and support staff, ensure compliant, patient-centered care, and align with policy and quality standards.

Responsibilities include staff scheduling, performance oversight, documentation accuracy, training on Joint Commission standards, and collaboration with providers to improve patient access and care quality.