Clinical Operations Specialist II

Kaiser Permanente; Wailuku (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

Kaiser Permanente in Hawaii seeks a detail-oriented healthcare operations professional to support patient records, care delivery systems, and service quality. You will collaborate with physicians and care teams, assist with optical branch operations, and help resolve patient concerns with limited supervision.

This role emphasizes process improvement, documentation, and maintaining high standards of member service across the continuum of care.

Qualifications

• Requires High School Diploma or GED or equivalent.
• Minimum one year of experience in business operations, clinical health care, or a related field.

Responsibilities

• Build relationships with coworkers and members; share resources and feedback.
• Complete tasks using up-to-date knowledge; follow procedures to support projects.
• Maintain clinical and patient files; support multidisciplinary teams within scope of care.
• Support member satisfaction and quality assurance; handle inquiries and service recovery.
• Assist with improvements to operations and technology processes; document issues and provide performance metrics.

Skills

Ambiguity management

Attention to detail

Communication

Problem solving

Teamwork

Organizational skills

Decision making

Client relations

Adaptability

Education

High school diploma or GED

1 year healthcare operations experience

Job description

Kaiser Permanente in Hawaii seeks a detail-oriented healthcare operations professional to support patient records, care delivery systems, and service quality. You will collaborate with physicians and care teams, assist with optical branch operations, and help resolve patient concerns with limited supervision.

This role emphasizes process improvement, documentation, and maintaining high standards of member service across the continuum of care.