Clinical Operations Manager: Workflow Optimization

PwC; New York (NY); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Vacation

Sick leave

Job summary

PwC seeks a Provider Clinical Operations Consultant, Manager to lead client workstreams focused on provider clinical operations, combining operations consulting methods with health services knowledge to support clinical modernization efforts.

You will manage teams, coach junior staff, oversee workstreams, and apply sound judgment to analyze complex issues, develop practical deliverables, and support client engagements across multiple priorities. Travel up to 80%.

Qualifications

• Bachelor's degree required
• Minimum 6 years of experience
• Experience leading clinical operations improvement projects in health services settings
• Ability to manage multiple workstreams and lead client engagements

Responsibilities

• Leading provider clinical operations workstreams across client engagements in the health services sector
• Managing project plans, timelines, and resource allocation for clinical modernization initiatives
• Guiding teams in assessing current-state operations and identifying process improvement opportunities
• Developing recommendations for operational redesign, workflow optimization, and service delivery model improvements
• Analyzing business performance metrics, operating effectiveness findings, and service data to inform decisions
• Coordinating change management activities and supporting adoption of new processes, tools, and practices
• Building client relationships and facilitating discussions with clinical and operational stakeholders
• Coaching team members through feedback, mentoring, and review of deliverables across multiple workstreams
• Applying digital tooling, AI fluency, and analytical thinking to improve delivery methods and operational outcomes

Skills

Project leadership

Change management

Data analytics

AI fluency

Team coaching

Client relations

Operations management

Education

Bachelor's degree

Tools

Digital tooling

Job description

PwC seeks a Provider Clinical Operations Consultant, Manager to lead client workstreams focused on provider clinical operations, combining operations consulting methods with health services knowledge to support clinical modernization efforts.

You will manage teams, coach junior staff, oversee workstreams, and apply sound judgment to analyze complex issues, develop practical deliverables, and support client engagements across multiple priorities. Travel up to 80%.