Clinical Operations Transformation Manager

PwC; Washington (District of Columbia); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Job summary

PwC is seeking a Provider Clinical Operations Consultant, Manager to lead client service workstreams focused on provider clinical operations, combining operations consulting methods, health services knowledge, and process improvement skills to support clinical modernization efforts. You will lead teams, coach staff, manage workstreams, and apply sound judgment across multiple priorities.

In this role, you will oversee workflows such as operating model assessments, workflow redesign, and

Qualifications

• Bachelor's degree required.
• Minimum of 6 years of experience in provider clinical operations or health services.
• Experience leading client service workstreams and managing projects.

Responsibilities

• Lead provider clinical operations workstreams across client engagements in the health services sector.
• Manage project plans, timelines, and resource allocation for clinical modernization initiatives.
• Guide teams in assessing current-state operations and identify process improvement opportunities.
• Develop recommendations for operational redesign and workflow optimization.
• Analyze performance metrics to inform decisions and improve delivery.
• Coordinate change management activities and adoption of new processes and tools.
• Build client relationships and facilitate discussions with stakeholders.
• Coach team members through feedback, mentoring, and deliverable reviews.
• Apply digital tooling and AI fluency to improve delivery methods and outcomes.

Skills

Project management

Leadership

Analytical thinking

Change management

Communication

AI fluency

Client relationship management

Education

Bachelor's degree

Tools

AI tooling

Job description

PwC is seeking a Provider Clinical Operations Consultant, Manager to lead client service workstreams focused on provider clinical operations, combining operations consulting methods, health services knowledge, and process improvement skills to support clinical modernization efforts. You will lead teams, coach staff, manage workstreams, and apply sound judgment across multiple priorities.

In this role, you will oversee workflows such as operating model assessments, workflow redesign, and