Clinical Operations Transformation Lead

PwC; Charlotte (NC); On-site; USD 99,000 - 232,000; Full time

Job summary

PwC seeks a Provider Clinical Operations Consultant, Manager to lead client service workstreams focusing on provider clinical operations, combining operations consulting methods with health services knowledge to support clinical modernization efforts.

You will lead teams, coach junior staff, manage assigned workstreams, apply sound judgment, and support engagements across multiple priorities in health services. This role emphasizes workflow redesign and data-driven decision making.

Qualifications

• Bachelor's degree required.
• Minimum 6 years of experience.

Responsibilities

• Lead provider clinical operations workstreams across client engagements.
• Manage project plans, timelines, and resource allocation for clinical modernization initiatives.
• Guide teams in assessing current-state operations and identifying process improvement opportunities.
• Develop recommendations for operational redesign, workflow optimization, and service delivery model improvements.
• Analyze business performance metrics, operating effectiveness findings, and service data to inform decisions.
• Coordinate change management activities and supporting adoption of new processes, tools, and practices.
• Build client relationships and facilitating discussions with clinical and operational stakeholders.
• Coach team members through feedback, mentoring, and review of deliverables across multiple workstreams.
• Applying digital tooling, AI fluency, and analytical thinking to improve delivery methods and operational outcomes

Skills

Clinical ops mgmt

Workflow redesign

Service delivery

Data analytics

AI fluency

Change management

Coaching teams

Stakeholder facilitation

Client relationships

Education

Bachelor's degree

Job description

PwC seeks a Provider Clinical Operations Consultant, Manager to lead client service workstreams focusing on provider clinical operations, combining operations consulting methods with health services knowledge to support clinical modernization efforts.

You will lead teams, coach junior staff, manage assigned workstreams, apply sound judgment, and support engagements across multiple priorities in health services. This role emphasizes workflow redesign and data-driven decision making.