Clinical Operations Manager – Home Health

Vitra Health; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401K match

Paid Time Off

Competitive pay

Wellness benefits

Tuition reimbursement

Supplemental benefits

Work-life balance

Job summary

Vitra Health in Massachusetts seeks an accomplished Clinical Manager to provide clinical and operational leadership across service areas, ensuring care delivery that is compliant, compassionate, and patient-centered.

The role emphasizes regulatory compliance with MassHealth, staff development, and performance improvement, with opportunities to influence client outcomes, staff satisfaction, and the organization’s growth.

Qualifications

• Active RN or LPN licensure strongly preferred
• Bachelor’s degree required; Master’s degree preferred
• Minimum of five years’ management experience; five+ years clinical experience with a proven success record preferred
• Leadership experience managing multiple teams
• Strong analytical and computer skills required
• Excellent communication skills with presence to represent Vitra to clients, staff, and partners
• Able to work independently and in the field as needed
• Ability to travel to assigned service areas required

Responsibilities

• Ensures full client cycle from admission to discharge complies with Vitra quality standards and MassHealth regulations
• Leads and supports staff in a client-centered manner and fosters professional development
• Runs and documents MDT meetings reflecting clients’ needs and quality standards
• Ensures MassHealth regulatory compliance and all quality standards
• Collaborates with compliance and Director to ensure NCQA readiness
• Manages staffing and collaborates with Calling Center leadership to ensure client visits are completed
• Aligns outreach and growth with care team coverage and develops staffing plans
• Reviews compliance metrics and collaborates on strategies to maintain compliance and clinical excellence
• Develops and implements processes to meet program regulations and maintain clinical excellence
• Maintains a Vitra-wide approach to processes across the organization
• Mentors and develops staff with performance aligned to standards
• Identifies staff growth opportunities and provides development support and coaching
• Fosters a positive team culture with training on systems and processes
• Ensures timely performance evaluations and coaching
• Analyzes key metrics and implements strategies to optimize efficiency and quality
• Performs other duties as assigned
• Fosters a culture of customer service and quality care
• Serves as a brand ambassador for Vitra
• Shows genuine interest and compassion for communities served
• Mentors and supports team members

Skills

Analytical skills

Communication skills

Customer service

Leadership experience

Independent worker

Travel readiness

Education

Bachelor’s degree

Master’s degree preferred

Job description

Vitra Health in Massachusetts seeks an accomplished Clinical Manager to provide clinical and operational leadership across service areas, ensuring care delivery that is compliant, compassionate, and patient-centered.

The role emphasizes regulatory compliance with MassHealth, staff development, and performance improvement, with opportunities to influence client outcomes, staff satisfaction, and the organization’s growth.