Clinical Operations Manager

Parivahealth; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative organization dedicated to supporting families of neurodivergent children is seeking a Clinical Operations Manager. This pivotal role involves overseeing clinical operations, managing scheduling, and optimizing billing processes to ensure the highest quality of care. With a commitment to empowering families through personalized support and a play-based approach, you will lead a passionate team in a fully remote environment. This position not only offers the chance to make a real difference in the lives of children but also provides opportunities for professional growth and a supportive team culture. Join a mission-driven organization that values hope and parent empowerment!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Employment

Hiring Bonus

Paid Time Off

Career Advancement Opportunities

Remote Work Environment

Team Culture Support

Qualifications

• 3+ years in clinical operations management or similar role required.
• Strong understanding of billing processes and clinical standards.

Responsibilities

• Oversee daily clinical operations and ensure compliance with regulations.
• Lead onboarding and training for new clinical team members.

Skills

Clinical Operations Management

Scheduling

Billing Optimization

HIPAA Compliance

Data Analysis

Telehealth Service Delivery

Leadership Skills

Child Development Knowledge

Education

Licensed Clinician (LICSW, LMHC, LCSW)

Tools

Patient Management Systems

Excel

Job description

Company Overview

Pariva Health is on a mission to empower families of neurodivergent children, or any child struggling with learning or behavior challenges and/or delays in development. These challenging behaviors in children can leave parents without answers. At Pariva Health, with our whole-family care approach and play-based learning strategies, our clinicians equip the entire family to thrive. Pariva (PAIR-ih-vuh) comes from a word that means family, because we believe tending to the roots of families helps every member grow strong.

With our virtual diagnostic clinic and our Family Support Program (FSP), families have a place for convenient and comprehensive care, delivered virtually. Our telehealth model and policy against waitlists means practical, convenient care. And because no two children or families are the same, our psychologists, therapists, and clinicians create personalized plans to equip our families for growth.

In collaboration with the LEGO Foundation, the FSP empowers parents and caregivers using a play-based approach to engage their child in learning and skill acquisition, promoting growth and achievement of key developmental milestones. Learning resources utilized within the Family Support Plan are customized according to the child’s specific needs, and the resources are delivered directly to the home, with training and progress overseen by the family’s clinician. Our Family Support Program starts at the pre-diagnosis stage and continues with children post-diagnosis (typically children 3-12 years old), with the assigned clinician supporting the family through their journey.

Our virtual diagnostic clinic specializes in assessing children with developmental concerns, especially Autism, attention problems, behavioral concerns, and learning delays. We assess children via our virtual clinic ages 16 months to 12 years old. Many parents have concerns and questions about their child’s development, we have answers and resources to help guide your family.

Pariva Health is the US-based sister company of Mom’s Belief, which has operated across the Asia-Pacific region since 2018, positively impacting thousands of families since inception. We are founded on the core beliefs that:

• Hope is the greatest motivator for the parent of a child with autism or other special needs. We are on a mission to tell parents that there is a way.
• Parent Empowerment is key for the parents of a child with special needs. Our goal is to make parents the co-therapist / advocate / guide for their child.
• Our teams bring passion and commitment to change the lives of children and their families through our proprietary model.

Position

Pariva Health is looking for a licensed clinician (LICSW, LMHC, LCSW, etc.) to serve as the Clinical Operations Manager for our growing organization. This role involves overseeing daily clinical operations, managing scheduling, supporting billing optimization, and ensuring the clinical team meets its deliverables. The Clinical Operations Manager provides leadership and guidance to clinical staff while working hand in hand with the management team to ensure operational efficiency and compliance.

This position is 100% remote, though the Clinical Operations Manager is expected to reside in NY or MA; some travel will be required.

Duties/Responsibilities:

• Oversee Day-to-Day Operations:
  • Facilitate and monitor all clinical staff operations, including the development and implementation of policies and procedures to ensure quality, compliance, and efficiency.
  • In partnership with the FSP Clinical Director, maintain a supervision model to monitor quality, caseloads, and clinical efficacy, ensuring timely delivery of all clinical services and high-quality documentation standards.
  • Optimize billing processes and support the clinical team in meeting deliverables.
• Scheduling & Workflow: In partnership with the Enrollment Team Manager, oversee provider schedules, patient flow, and administrative tasks to ensure clinicians meet their targets and maximize efficiency.
• Leadership & Strategic Vision: In concert with the management team, develop and implement strategies and plans for the clinical department according to company standards for excellent service and growth.
• Onboarding & Training: Spearhead the onboarding process for new clinical team members and help develop and implement comprehensive training programs that support the Family Support Program and Virtual Diagnostic Clinic to ensure a smooth integration and skill enhancement. Address clinical competencies and performance as needed.
• Compliance with Payer Regulations: Ensure clinical staff comply with all payer regulations, HIPAA, and contractual obligations.
• Clinical Quality Assurance: Review, monitor, and evaluate treatment integrity of clinical team to ensure optimal implementation of treatment protocols (i.e., intakes, assessments, treatment plans). Implement quality assurance protocols to maintain high standards in clinical team performance and patient outcomes.
• Company Representation: Represent and promote the company at community functions and required meetings alongside company leadership and business development staff.
• Optimization and Technical Support: Ensure the effective use of telehealth technology and patient management systems to enhance clinical team productivity and patient care.
• Other: Perform other duties as assigned.

Required Skills/Abilities:

• Proven experience as Clinical Operations Manager or other managerial position (3+ years in a management or clinical operations role).
• Experience in clinical operations, scheduling, and program management. Strong understanding of billing optimization and resourcing.
• Excellent knowledge of standards and regulations for the clinical/behavioral health field. Knowledge of HIPAA regulations and a commitment to safeguarding client privacy.
• Proven experience analyzing data and using excel
• Ability to work autonomously and as part of a team
• Familiarity with telehealth service delivery and patient management systems.
• Excellent communication and people skills.
• Strong organizational and leadership skills.
• Aptitude in resolving issues and conflicts.
• Knowledge of child development and implementation of intervention programs for children and families a plus.
• Enthusiasm and desire to learn new skills and processes proprietary to the Family Support Program and Virtual Diagnostic Clinic.
• Passionate about working with children ages 2 through 12 and their families.

Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Flexible salaried employment at either a full or part-time level.
• Hiring Bonus of $2500 ($1250 after 3 months of employment; $1250 after 6 months of employment).
• Remote-based working environment.
• Paid time off and holidays.
• Career advancement opportunities.
• Amazing team culture and clinical support.