Clinical Operations Manager New Norwalk, CT

Blackjays; Norwalk (CT); On-site; USD 70,000 - 110,000; Full time

Job summary

An innovative and forward-thinking company is seeking a Clinical Operations Manager to lead their new maternity clinic in Norwalk, CT. This role offers the chance to shape patient experiences and improve maternity care. As part of a passionate team, you will manage operations, ensure compliance, and foster a collaborative environment. With a focus on metrics and continuous improvement, you will play a vital role in delivering exceptional care. If you are excited about the opportunity to make a difference in maternity care, this is the perfect position for you.

Benefits

Paid Family Leave

Medical, Dental, and Vision Insurance

401k Plan

Tuition Assistance

Flexible Work Environment

Generous PTO

Continuing Medical Education Support

Qualifications

• 5+ years of operational experience in healthcare settings.
• Experience managing teams and motivating employees.

Responsibilities

• Manage operations of the Connecticut clinic and ensure compliance.
• Onboard and train frontline staff while fostering collaboration.

Skills

Operational Management

Team Leadership

Healthcare Compliance

Problem Solving

Metrics-Driven

Education

Bachelor's Degree

Healthcare Management Certification

Tools

Spreadsheets

Project Management Software

Job description

We're setting a new standard, delivering better outcomes for birthing people and their babies.

Join our passionate team of clinicians, operators, and technologists to redesign maternity care from the ground up.

Collaboration is essential for progress. We can go further and accomplish more together.

Embrace the ups and downs.

The highs are high and the lows are low, but we are comfortable with the variation. We know it’s part of the beautiful journey.

We keep our business healthy.

When we conceive of ideas, we consider the financial impact because we can only achieve our mission if our business is strong.

Listen to understand.

When we listen, we look for the merit in the other perspective and recognize the good intentions.

Our differences are our strength.

We seek out teammates who bring a varied perspective. When we don’t have broad representation, we bring in more voices.

We seek out feedback and incorporate it. We look for opportunities to grow through hard work, increased responsibility, and coaching.

Perks and Benefits

PAID FAMILY LEAVE

We offer a generous parental leave policy. Eligible employees may take up to 16 weeks of parental leave, with 8 weeks covered by Oula.

HEALTH & WELLNESS

Our benefit package includes medical, dental, and vision insurance including mental health care.

FINANCIAL WELLNESS

We offer a 401k plan as well as a variety of pre-tax accounts like HSAs and commuter-benefits.

CONTINUOUS LEARNING

We give our employees support for development, training, tuition assistance, and continuing medical education.

FLEXIBLE WORK ENVIRONMENT

We encourage balancing work and time off with ample PTO and company holidays. Plus many roles allow for hybrid or remote work options.

Oula delivers maternity care built around our patients – offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded our services to include Preconception and Miscarriage Care, Pregnancy Care, Hospital-Based Delivery, Postpartum Support, and Gynecology. We have 3 clinics in New York, with exciting expansion on the Horizon! Come join our team of clinicians, innovators, operators, and technologists, passionate about setting a new standard in maternity care.

About the role:We are looking for a Clinical Operations Manager to join our brand new tech-enabled collaborative maternity practice. We’re searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team.

In addition to helping shape Oula's overall patient experience, you will also be responsible for managing the operations of Oula’s first Connecticut clinic in Norwalk, CT. This is the perfect opportunity for an individual that is excited to help define and build a new best-in-class maternity care experience. This is a full-time, salaried role, and eligible for benefits.Key Responsibilities:

Frontline leadership:

• Onboard, train, manage frontline teammates
• Create space for regular 360 feedback to help Oula improve its operations
• Ensure all departments comply with local healthcare laws and regulations (e.g., ensure records of clinician licensure is up to date)
• Create work schedules, clinic monthly schedules, clinician on call schedule
• Ensure communication flows between relevant parties smoothly (e.g., partnering hospital should be clear about which provider is on call)
• Ensure patient requests are responded to in a timely fashion by local team

Operations management

• Oversight of facilities and office operations
• Resolve urgent facility issues & emergencies through on-site support of the team
• Manage third party vendor relationships, recommend changes if issues arise
• Coordinate with clinical staff to identify their needs and solve their issues
• Work with Oula leadership on improvement projects that have impact on the future of the company as it scales, e.g.,
• Systematize our inventory management process
• Systematize how we approach teammate file management

About You:

• Passionate about improving maternity care, and excited to scale a tech-enabled service.
• A collaborator: you will partner with clinicians, patient experience support teammates, and others to build best-in-class care
• Creative: you identify issues and can think of solutions that
• A doer. You can turn feedback into meaningful experiments to run with the team. You’re also willing to roll up your sleeves and answer phones when the team needs you.
• Empathetic and emotionally in-tune with patient and team member needs.
• Metrics-driven. You care about seeing results.
• Excited about the opportunity and chaos of an early-stage company.

Desired Experience & Qualifications:

• 5+ years of progressive operational experience
• 2+ years in a management role hiring, onboarding, managing, and motivating team members
• Prior experience managing a healthcare facility (multi-site management preferred)
• Ability to manage across multiple priorities
• Experience getting into the weeds of different processes
• An understanding that a clinic’s schedule can make or break morale
• Intermediate computer skills - the ability to advocate for your business’s needs and share ideas across the company through thoughtful spreadsheets and presentations
• A passion for metrics: track record for defining KPIs, setting goals, and beating them

Oula's Commitment as an Equal Opportunity Employer:

We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.

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