Clinical Operations Manager

Oula; Norwalk (CT); On-site; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Clinical Operations Manager to lead its new tech-enabled maternity clinic in Norwalk, CT. This full-time role is pivotal in shaping patient experiences while managing operations and frontline staff. You will work with a passionate team dedicated to improving maternity care through collaboration and creative problem-solving. The ideal candidate will have extensive operational experience in healthcare and a commitment to delivering exceptional patient-centric services. Join this dynamic team to make a meaningful impact in the maternity care landscape.

Qualifications

• 5+ years of operational experience in healthcare settings.
• 2+ years in a management role with a focus on patient care.

Responsibilities

• Onboard and manage frontline staff to enhance patient experience.
• Oversee operations and ensure compliance with healthcare regulations.

Skills

Operational Management

Healthcare Compliance

Staff Training

Problem Solving

Data Management

Education

Bachelor's Degree

Healthcare Management Certification

Tools

Data Management Software

Scheduling Software

Job description

Join to apply for the Clinical Operations Manager role at Oula

Oula delivers maternity care built around our patients – offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the care they need at critical moments. Since launching in 2021, we've expanded to include Preconception and Miscarriage Care, Pregnancy Care, Hospital-Based Delivery, Postpartum Support, and Gynecology. We have 3 clinics in New York, with plans for further expansion. Join our passionate team of clinicians, innovators, operators, and technologists, committed to redefining maternity care.

About the role:

We seek a Clinical Operations Manager for our new, tech-enabled collaborative maternity practice. The ideal candidate is thoughtful, passionate about patient-centric care, and eager to contribute to a dynamic, innovative team. You will help shape the overall patient experience and manage operations at our first Connecticut clinic in Norwalk, CT. This full-time, salaried role offers benefits and an opportunity to build a best-in-class maternity care experience.

Key Responsibilities:

Frontline leadership:

• Onboard, train, and manage frontline staff
• Facilitate regular feedback sessions to improve operations
• Ensure compliance with healthcare laws and regulations
• Create work and scheduling plans for staff and clinicians
• Maintain clear communication with partner hospitals and teams
• Respond promptly to patient requests

Operations management:

• Oversee facilities and office operations
• Address urgent facility issues and emergencies on-site
• Manage third-party vendor relationships
• Handle inventory management
• Coordinate with clinical staff to address their needs
• Lead improvement projects to support scaling and efficiency

About You:

• Passionate about improving maternity care and scaling tech-enabled services
• Collaborative, working effectively with clinicians and support teams
• Creative problem-solver
• Proactive and hands-on, willing to handle operational tasks
• Empathetic and emotionally intelligent
• Results-oriented with a focus on metrics
• Eager to thrive in a fast-paced, early-stage environment

Qualifications:

• 5+ years of progressive operational experience
• 2+ years in a management role
• Experience managing healthcare facilities, preferably multi-site
• Strong multitasking and process management skills
• Understanding of clinic scheduling and team morale factors
• Intermediate computer skills for data management and presentations
• Track record of defining KPIs and achieving goals

Our Commitment:

We value diversity and are committed to creating an inclusive environment. We encourage applicants from all backgrounds, especially those underrepresented, including women, people of color, LGBTQ individuals, veterans, and people with disabilities. If you don't meet every requirement but believe you're a good fit, we encourage you to apply and tell us why in your cover letter.