Clinical Operations Manager

Big Leap Health; New York (NY); Remote; USD 85,000 - 115,000; Full time

Job summary

Join a forward-thinking company dedicated to democratizing access to mental health treatments. As the Clinical Operations Manager, you will play a pivotal role in enhancing clinic operations and ensuring patients receive timely access to essential treatments like Spravato and TMS. This dynamic position involves collaborating with various clinics, optimizing workflows, and training new partners. If you are passionate about making a difference in mental health care and thrive in a fast-paced environment, this opportunity is perfect for you. Embrace the chance to shape the future of mental health treatment and grow alongside a dedicated team committed to excellence.

Benefits

Health benefits

Dental benefits

Vision benefits

New company Apple laptop

$1,000 flexible home office budget

Qualifications

• 3-5 years of professional experience in outpatient clinic operations.
• Familiarity with health insurance and prior authorization processes.

Responsibilities

• Build new processes to streamline clinical operations.
• Train new partner clinics in Big Leap processes.
• Optimize existing processes for best-in-class partner experience.

Skills

Outpatient clinic operations

Health insurance plan designs

Prior authorization processes

HIPAA compliance

Time management

Clear communication

Collaboration

Education

Bachelor's degree

Job description

This range is provided by Big Leap Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $115,000.00/yr

About Big Leap

Big Leap Health is democratizing access to breakthrough mental health treatments. We connect people with vetted clinics who provide treatments such as Spravato, TMS & more covered by insurance.

At Big Leap Health, we believe breakthrough mental health treatments are a pillar in the journey toward achieving our fullest potential but are often too expensive and inaccessible for most. We focus on making cutting-edge treatments like Spravato, TMS, Ketamine, and other innovative therapies accessible to all through insurance coverage. These aren't just treatments; they're gateways to resilience, empathy, hope, and strength.

We’re building technology and tools to help clinics offer these treatments more easily, while enabling patients to use their insurance benefits to receive these life changing treatments. While currently in stealth, we’ve raised $3M+ from top VCs and angels, have already signed numerous customers, and are growing rapidly.

About The Role

As the founding Clinical Operations Manager (reporting to the Co-Founder & COO), you will support clinic partners in the operational challenges of treating Spravato and TMS patients, as well as training new clinic partners during their onboarding. You will be the owner of delivering on the services that we offer to our partners; you will oversee daily partner tasks, resolve escalations from clinic partners, and continuously improve workflows to optimize patient throughput and satisfaction. You will build close relationships with our partner clinics, and will interact directly with health plans, patients, and other members of the Big Leap team (including our medical directors) to ensure that patients are able to access the mental health treatment they so badly need. You will directly supervise multiple remote junior operations team members who each specialize in certain elements of Big Leap’s client services (e.g. benefit verification, cost estimation, prior authorization management). You will be responsible for designing and refining our SOPs, providing feedback on product tools that streamline clinic workflows, and building scalable processes that will serve as the blueprint for our future expansion.

This role is ideal for someone who wants to dramatically scale their experience in outpatient clinic operations. You should have broad familiarity with all of the core front and back office processes at an outpatient clinic, including pre-visit registration, clinical encounter charting & documentation, prior authorization handling, billing, and patient collections. Experience with operations supporting TMS or Spravato treatments are a plus but are not required.

In the role, you be responsible for:

• Building new processes to streamline and overhaul our day-to-day clinical operations
• Ensuring all patients have an accurate view of their benefits and expected treatment costs
• Gaining successful prior authorizations for patients where required
• Problem solving with our partner clinics to ensure patients are moved promptly through pre-treatment processes and successfully scheduled for treatment
• Training new partner clinics in the core Big Leap processes and tooling
• Optimizing existing Big Leap processes and tooling to deliver a best-in-class experience to our partners and their patients

Your day to day responsibilities will be dynamic, with a wide variety of interesting challenges to solve and processes to optimize. Each day you will review the benefit verification and prior authorization queues, problem solving to ensure all partner deliverables are provided accurately and promptly. Beyond this, you should expect to solve new problems on a daily basis, specific to our partner’s unique operations, our technology and tooling, and local payer policies.

Located in the New York City area; we’re open to remote applicants but local candidates are preferred.

Application and Hiring Process:

• Submit your resume and any supporting materials
• A 30 minute screening call with our COO
• A take home exercise
• 2 x 45 minute interviews, one of which will be skills-focused (technical) and the other culture/values fit
• Decision

About You:

• Bachelor’s degree and 3-5 years+ of professional experience
• A broad understanding of front and back office outpatient clinic processes
• Deep familiarity with health insurance plan designs and prior authorization processes
• You are familiar with HIPAA and committed to complying with healthcare-specific rules and regulations
• You are highly organized, effective at managing your time & priorities, and are a clear and concise communicator both verbally and in writing
• You want to work with multiple independent clinics, and are excited by the challenge of adapting tooling and process to the unique requirements of each clinical partner
• You are a collaborator – eager and adept at working with an early stage team to seed the growth of a transformative business.
• You have (or want) startup experience.
• Experience with TMS and/or Spravato is preferred but not required

What’s In It For You

• Culture of Excellence: Our leadership team has decades of experience at successful VC backed startups with several exits, and we’re devoted to applying lessons learned to transforming mental health treatment for those most in need.
• Strong Apprenticeship & Coaching: We expect all our early hires to grow into leaders in our company and the industry, and we are committed to helping you get there.
• Joining the Ground Floor: This is an opportunity to join the formative stages of a company that is democratizing access to a rapidly evolving field of healthcare that is transforming mental health across the country. We’re at an exciting inflection point, and you’ll be working with a world-class team and given the opportunity to learn and grow rapidly.

You’ll also enjoy the following benefits:

• Industry-leading cash compensation for a startup of our stage
• Health, dental, and vision benefits
• New company Apple laptop
• $1,000 flexible home office budget

This is a unique opportunity to join an early team of experienced healthcare operators. If you’re excited by this, or the prospect of improving patient access to breakthrough mental health treatments, contact us!

Compensation range for this position is $85,000 to $115,000, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.

At Big Leap Health, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Mental Health Care