Clinical Operations Manager

Newport Healthcare; Buffalo Township (MN); On-site; USD 92,000 - 124,000; Full time

Job summary

Newport Healthcare is seeking a Clinical Operations Manager to oversee treatment services and partner with clinical and operations teams to ensure high-quality patient care.

You will hire and train staff, develop schedules, and drive family-centered communication while upholding safety and regulatory standards. A CPI trainer will be established within 30 days to lead de-escalation training across teams.

Qualifications

• Master’s degree in counseling, psychology, social work, or related field; required.
• Board registration or Psychologist license in the service state; transfer allowed.
• Minimum two years of clinical experience with adolescents, families, and related settings.
• Two+ years of supervisory or management experience preferred.
• Clinical style aligned with Newport Healthcare’s multidisciplinary, patient-first approach and cultural sensitivity.

Responsibilities

• Hiring, training, and scheduling clinical and direct care staff
• Developing and implementing a clinical program schedule for a structured therapeutic experience
• Supporting client and family experience and outcomes through consistent communication
• Ensuring compliance with regulatory, licensing, and safety requirements
• Leading monthly all-staff meetings and supervision meetings
• Becoming CPI Trainer within 30 days and leading CPI training across teams

Skills

Leadership

Staff supervision

Regulatory compliance

CPI training readiness

Education

Master's degree in counseling, psychology, social work, or related field

Enrollment in doctorate program

Board registered (APCC, LAPC, ASW, AMFT, MHCA) or Psychologic Associate

Licensed or ability to transfer license in Marriage Family Therapy, Counseling, Social Work, or Clinical Psychologist

Job description

What You'll Do

The Clinical Operations Manager works in collaboration with the Operations Manager and other team members to oversee treatment services for their assigned program, ensuring delivery of the highest-quality patient care. As a central partner to both the clinical and operations teams, the Clinical Operations Manager helps create a safe, responsive, and healing environment that allows staff to thrive and patients to feel supported every step of the way. Key responsibilities include:

• Hiring, training, and scheduling clinical and direct care staff
• Developing and implementing a clinical program schedule that provides a structured therapeutic experience for patients
• Supporting the client and family experience and successful patient outcomes through consistent communication and attention to family needs
• Fostering a culture of accountability and excellence by ensuring compliance with all regulatory, licensing, and safety requirements
• Leading monthly all-staff meetings and facilitating treatment team and clinical supervision meetings
• Becoming certified as a CPI (Crisis Prevention Institute) Trainer within your first 30 days, after which you'll lead and reinforce CPI and deescalation training across assigned teams

What Makes You a Great Fit

• Master's degree in counseling, psychology, social work, or related field, or enrollment in doctorate program from an accredited or state-approved graduate school (required)
• Board registered (APCC, LAPC, ASW, AMFT, MHCA) or Psychologic Associate in the state in which services are provided (required)
• Licensed or ability to transfer license in Marriage Family Therapy, Counseling, Social Work, or Clinical Psychologist in the state in which services are provided (preferred)
• Minimum two years of relevant clinical experience with adolescents, young adults, and families with mental health, substance use, or co-occurring diagnoses, including one year in a residential treatment setting (preferred)
• At least two years of experience in a supervisory or management role (preferred)
• Compassionate and clear leadership style-you can bring out the best in people and support their development, while also addressing problems quickly and effectively
• A clinical style that aligns with Newport Healthcare's multidisciplinary, whole-person approach, prioritizing cultural sensitivity and a patient-first mindset

Compensation Range: $92,000 - $124,000