Clinical Operations Manager

Newport Healthcare; Fairfield (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

Newport Healthcare is seeking a Clinical Operations Manager to oversee delivery of high‑quality primary mental health care through an interdisciplinary team. You will supervise clinical operations, develop a robust clinical program, and ensure 24/7 client coverage while supporting staff and family engagement.

The role emphasizes collaboration with directors to drive training, clinical initiatives, and admissions/discharges.

Qualifications

• Master's degree and licensure in a relevant clinical field.
• Minimum two years of clinical experience with adolescents, young adults and families.
• Residential setting experience preferred.

Responsibilities

• Clinical and operational oversight of the facility, ensuring compliance with standards.
• Develop and implement a clinical program schedule ensuring minimum 20 hours weekly.
• Recruit, hire, train, and mentor clinical and program staff.
• Manage hourly timecards, PTO and performance evaluations.
• Develop staffing schedules to support 24/7 client supervision ratios.
• Participate in admissions and intake as needed; provide caseload support.
• Lead weekly treatment team meetings and supervision sessions.
• Collaborate with directors to identify training needs and initiatives.
• Engage clients and families with consistent communication and crisis support.
• Counsel and support staff on program and client issues; foster teamwork.
• Ensure legal, safety and regulatory compliance; support QA/QI initiatives.
• Perform other duties to support the organization’s mission.

Skills

Clinical supervision

Staff management

Program development

Team collaboration

Quality assurance

Education

Master's degree in a licensed clinical field

Licensed clinician (LMFT/LPC/LMHC/LICSW) or Doctorate‑level Psychologist

Job description

What You'll Do

The Clinical Operations Manager is responsible for overseeing the delivery of high-quality primary mental health care and program services through an interdisciplinary team. This role emphasizes a comprehensive and collaborative approach to ensure optimal client outcomes and a supportive environment for both clients and staff.

Key Performance Responsibilities

1. Clinical and Operational Oversight:

   • Manage clinical and operational functions for the assigned facility, ensuring compliance with organizational standards and best practices.

2. Program Development:

   • Develop and implement a clinical program schedule to guarantee a minimum of 20 clinical hours per week.
   • Schedule and coordinate program activities to enhance service delivery.

3. Staff Management:

   • Recruit, hire, train, and mentor clinical and program staff.
   • Manage hourly employee timecards, paid time off (PTO), and performance evaluations.
   • Develop staffing schedules to ensure adequate 24/7 client supervision ratios.

4. Client Intake and Support:

   • Participate in the admission and intake process as needed.
   • Provide clinical support by maintaining a caseload and facilitating groups in the absence of the Primary Therapist.

5. Team Collaboration:

   • Facilitate weekly treatment team meetings and clinical supervision sessions, along with program and staff meetings.
   • Collaborate with Clinical and Executive Directors to identify training needs, clinical initiatives, and manage client admissions/discharges.

6. Client and Family Engagement:

   • Focus on enhancing client and family experiences through consistent communication and attention to their needs.
   • Support emerging crisis situations within the milieu and participate in the on-call rotation.

7. Staff Counseling and Support:

   • Counsel and support staff with program and client-related issues, fostering a collaborative work environment.

8. Compliance and Quality Assurance:

   • Ensure compliance with all legal and regulatory requirements, health and safety standards, and professional conduct guidelines.
   • Support quality assurance and quality improvement initiatives as necessary.

9. Additional Duties:

   • Perform other duties as assigned to support the overall mission of the organization.

What Makes You a Great Fit

• Master's degree and licensed as Marriage Family Therapist (LMFT), Professional Counselor (LPC), Mental Health Counselor (LMHC), Social Worker (LICSW) or Doctorate‑level Psychological Associate or Clinical Psychologist, with ability to provide clinical supervision to Associate‑level and Practicum Trainees as required.
• Minimum two (2) years of relevant clinical experience with adolescents, young adults, and families with mental health, substance, abuse, and co‑occurring disordered populations preferred..
• Minimum one (1) year experience in a residential setting preferred.