Clinical Operations Lead

UnitedHealth Group; Worcester (MA); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contribution

Equity stock purchase

Job summary

UnitedHealth Group is recruiting for a supervisory leader to direct clinical and administrative staff in a multi-site medical setting. The role focuses on staff management, process improvement, and coordination with leadership to align with value-based care objectives.

The position emphasizes payroll oversight, regulatory compliance, and delivering high patient satisfaction while ensuring efficient operations and strong cross-functional collaboration.

Qualifications

• 3+ years of experience in relevant medical or healthcare setting with preference for supervisory role.
• Knowledge of medical terminology and experience with electronic medical records are required.
• Demonstrated leadership ability including problem-solving and ability to communicate via written reports.
• Excellent organizational, interpersonal, team-building, and communication skills.
• Proven ability to manage projects and coordinate people and resources.
• Proficient in Microsoft Office (Excel, Word, Outlook) and practice management software.

Responsibilities

• Directly supervise clinical and administrative staff (15+), including hiring, training, scheduling and evaluations.
• Provide direction and leadership to ensure teamwork and integrate efforts with organizational initiatives.
• Coordinate continuous improvement and standard work processes; support best practices.
• Manage daily operations to ensure access, service quality and cost control.
• Oversee payroll processing and time-off adjustments in the payroll system.
• Analyze operational reports to optimize workflows and scheduling for patient care.

Skills

Leadership

Problem-solving

Communication

Organization

Tools

Practice management software

Microsoft Office

Job description

UnitedHealth Group is recruiting for a supervisory leader to direct clinical and administrative staff in a multi-site medical setting. The role focuses on staff management, process improvement, and coordination with leadership to align with value-based care objectives.

The position emphasizes payroll oversight, regulatory compliance, and delivering high patient satisfaction while ensuring efficient operations and strong cross-functional collaboration.