Clinical Operations Leader - 4 Day Week

THE JOSSELYN CENTER NFP; Waukegan (IL); On-site; USD 70,000 - 85,000; Full time

Job summary

The Jossselyn Center NFP in Waukegan, IL is seeking a Clinical Operations Manager to lead clinical and operational functions in a hybrid role. You will oversee staff performance, ensure documentation compliance, and drive efficient service delivery for assigned programs.

The role requires an Illinois clinical license, active clinical leadership at the site, and strong skills in administration, scheduling, and data reporting.

Qualifications

• Licensed for independent clinical practice in Illinois in mental health or related field.
• Currently in a clinical leadership position at the assigned site.
• Strong administrative, supervisory, and organizational skills.
• Experience leading staff, coordinating schedules and daily workflows.
• Experience with EHR/EMR systems and data reporting.
• Advanced written and oral communication skills.

Responsibilities

• Supervise and evaluate 6 clinical staff ensuring productivity and documentation.
• Provide coaching to clinical staff on administrative and operational duties.
• Partner with Clinical Supervisors to ensure compliance with productivity and caseloads.
• Collaborate with Directors to address quality concerns and implement improvement plans.
• Contribute to annual performance evaluations for clinical staff.
• Monitor clinical operations data and reporting from the Data Analyst.
• Develop and update policies and compliance documentation.
• Support crisis requests for clinical and front desk staff.
• Uphold confidentiality, client rights, safety and incident reporting.
• Perform other duties as assigned.

Skills

Clinical leadership

Staff supervision

Administrative skills

EHR/EMR

Microsoft Office

Scheduling tools

Data analysis

Communication skills

Education

Graduate degree

Tools

EHR/EMR systems

Microsoft Office

Scheduling tools

Reporting dashboards

Data tracking

Job description

The Jossselyn Center NFP in Waukegan, IL is seeking a Clinical Operations Manager to lead clinical and operational functions in a hybrid role. You will oversee staff performance, ensure documentation compliance, and drive efficient service delivery for assigned programs.

The role requires an Illinois clinical license, active clinical leadership at the site, and strong skills in administration, scheduling, and data reporting.