Clinical Operations Lead: Patient Flow & Team Growth

Optum; Albuquerque (NM); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in Albuquerque is seeking a Supervisory/Administrative Coordinator to oversee the daily operations of the department support staff. You will manage patient flow, staff performance, and administrative processes while ensuring compliance and quality standards.

The role requires supervisory experience and solid computer skills. You will be part of a large healthcare organization focusing on efficient service delivery and patient safety within a collaborative team.

Qualifications

• 1+ years of related supervisory/lead experience.
• Knowledge of supervisory/management concepts and practices.
• Familiar with HMOs, PPOs, Medicaid, Medicare, and insurance plans.
• Proven computer skills: MS Excel, MS Word, MS Outlook.

Responsibilities

• Supervise support staff, assess patient needs, and delegate tasks.
• Provide guidance and training on scheduling and frontline activities.
• Supervise clinical staff in manager's absence and allocate tasks.
• Develop unit-level plans for financial and personnel resources per shift.
• Ensure customer service and admin activities; develop staff to meet goals.
• Coordinate daily staff assignments, hiring, disciplinary actions and evaluations.
• Oversee patient flow between frontline and clinical staff for smooth transfers.
• Champion quality improvement and collaborate with healthcare teams on admin and patient care.
• Perform other duties as assigned.

Skills

Supervisory/lead capacity

Management knowledge

Healthcare insurance knowledge

MS Excel/Word/Outlook

Job description

UnitedHealth Group in Albuquerque is seeking a Supervisory/Administrative Coordinator to oversee the daily operations of the department support staff. You will manage patient flow, staff performance, and administrative processes while ensuring compliance and quality standards.

The role requires supervisory experience and solid computer skills. You will be part of a large healthcare organization focusing on efficient service delivery and patient safety within a collaborative team.