Clinical Operations Lead — Patient-Centered & Process Improvement

University of Miami; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

The University of Miami is seeking a Supervisor, Clinical Business Operations to oversee daily clinical operations, ensure efficient patient flow, and maintain policy adherence. The role collaborates across service areas to deliver consistent, patient-centered service and supports programmatic initiatives for care improvement and cost reduction.

Responsibilities include staff coordination, training, performance evaluation, process improvements, and budget compliance.

Qualifications

• High School Diploma or equivalent/relevant experience, certification or license.
• Minimum 4 years of relevant experience required.
• Knowledge, Skills and Abilities: Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.
• Training & Development: Providing employee training and motivation to enhance skills.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Responsibilities

• Evaluates all aspects of clinical operations, including coordination of staff, patient flow, and service delivery are efficient and comply with the appropriate policies and procedures.
• Ensures appropriate training of employees.
• Provides effective guidance and direction to all support staff.
• Evaluates and monitors job performance.
• Provides feedback, coaching and development to employees regarding their performance.
• Recommends and institutes process improvements and modifications to ensure work is completed in a timely, efficient, and high-quality manner.
• Audits workflow; reviews, analyzes, and develops/revises routine operational procedures.
• Maintains an in-depth knowledge of the changing health care environment.
• Supports and implements programmatic initiatives for care improvement and cost reduction.
• Develops and maintains a thorough understanding of clinical reimbursement and managed care issues.
• Operates within budget guidelines.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on the controls within the function and on University policy and procedures.

Skills

Performance Management

Training & Development

Team Leadership

Technical Proficiency

Communication

Education

High School Diploma or equivalent/relevant experience, certification or license

Job description

The University of Miami is seeking a Supervisor, Clinical Business Operations to oversee daily clinical operations, ensure efficient patient flow, and maintain policy adherence. The role collaborates across service areas to deliver consistent, patient-centered service and supports programmatic initiatives for care improvement and cost reduction.

Responsibilities include staff coordination, training, performance evaluation, process improvements, and budget compliance.