Ambulatory Clinical Operations Director

University of Miami; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

University of Miami seeks a Director of Clinical Operations to lead the strategy and delivery for hospital-based outpatient clinics, ensuring alignment with the ambulatory care strategy and improving patient, staff, and physician satisfaction. The role involves resource modelling, interdepartmental collaboration, and development of processes to optimize patient flow, wait times, and care delivery models.

This position requires senior leadership experience and a track record of operational

Qualifications

• Bachelor’s degree in relevant field.
• Minimum 7 years of relevant experience.
• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to lead, motivate, develop and train others.
• Ability to maintain effective interpersonal relationships.

Responsibilities

• Develops an efficient and effective collaborative relationship between site staff and faculty members, while fostering a positive working relationship.
• Identifies resource needs for implementation of operational plans and develops a resource tracking process that includes the organization of all care delivery models used in hospital-based outpatient clinics.
• Evaluates current communication channels, and designs and develops a comprehensive patient centered telephone call strategy.
• Creates and implements benchmark times for visits, wait times, answering phone calls, and describes delays.
• Develops and implements clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing patient wait times and delays.

Skills

Leadership

Strategic planning

Operations management

Stakeholder collaboration

Education

Bachelor's degree in relevant field

Job description

University of Miami seeks a Director of Clinical Operations to lead the strategy and delivery for hospital-based outpatient clinics, ensuring alignment with the ambulatory care strategy and improving patient, staff, and physician satisfaction. The role involves resource modelling, interdepartmental collaboration, and development of processes to optimize patient flow, wait times, and care delivery models.

This position requires senior leadership experience and a track record of operational