Clinical Operations Lead: Ambulatory Scheduling & Admin

UC San Diego Health; San Diego (CA); On-site; USD 91,000 - 166,000; Full time

Job summary

UC San Diego Health seeks a strategic operations leader to coordinate Colorectal Surgery, Minimally Invasive Surgery, La Jolla Emergency Surgery, and Obesity Medicine across seven locations. This high-acuity role requires exceptional coordination, responsiveness, and clinical operations expertise to support schedulers and ensure continuity of care.

The position covers the Associate Director when out of office and partners with three Chief Medical Directors, contributing to meetings and

Qualifications

• Bachelor's degree in business, healthcare administration or related area and / or equivalent combination of experience / training.
• Five or more years of comprehensive healthcare operations experience supporting clinical, administrative, and patient service functions, or similar administrative or clinical role to include at least five years of Supervisory experience.
• Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices.
• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate intervention, and develop and apply effective solutions.

Responsibilities

• Leading administrative, clinical support, and front-office teams.
• Completion of timecard management and annual performance reviews.
• Managing provider schedules, template optimization, and patient access.
• Monitoring operational, financial, quality, and patient experience metrics.
• Supporting physicians and APPs to ensure efficient clinical operations.
• Implementing systemwide initiatives, policies, and workflows.
• Coordinating with centralized departments including HR, Finance, IT, Revenue Cycle, and Population Health.
• Driving improvement efforts related to access, quality, patient safety, and employee engagement.
• Maintaining regulatory and accreditation readiness.

Skills

Healthcare operations

Supervisory experience

Analytical thinking

Cross-functional collaboration

Communication skills

Policy & workflow improvement

Education

Bachelor's degree in business or healthcare administration

Tools

Epic EPM / Epic systems

Practice management systems

HR & finance systems

Job description

UC San Diego Health seeks a strategic operations leader to coordinate Colorectal Surgery, Minimally Invasive Surgery, La Jolla Emergency Surgery, and Obesity Medicine across seven locations. This high-acuity role requires exceptional coordination, responsiveness, and clinical operations expertise to support schedulers and ensure continuity of care.

The position covers the Associate Director when out of office and partners with three Chief Medical Directors, contributing to meetings and