Clinical Office Support Specialist

Great Plains Tribal Leaders Health Board; Rapid City (SD); On-site; USD 35,000 - 52,000; Full time

Job summary

Great Plains Tribal Leaders Health Board's Oyate Health Center in Rapid City seeks a Clinical Team Support Assistant to provide essential clerical and administrative support to the primary care team. You will handle calls, schedules, patient check-in, and maintain records to ensure smooth patient care.

The role emphasizes accuracy, privacy, and courteous service, with duties spanning registration, eligibility, document routing, and basic data entry.

Qualifications

• Completion of a formal training program or an associate's degree with 1 year of relevant experience.
• High school diploma or GED with 3 years of relevant experience.

Responsibilities

• Answers telephone and greets visitors; schedules and/or reschedules appointments; routes slips, forms, and documents to appropriate departments.
• Gathers patient demographics, registers patients, and determines eligibility for services.
• Establishes or re-establishes health records and assembles records according to guidelines; checks pulled records for completeness and accuracy.
• Verifies third party insurance, including Medicaid eligibility; collects copies of insurance cards and updates information.
• Assists with orientation of new personnel and onboarding processes; maintains work area and supplies.
• Complies with HIPAA and privacy regulations; supports case management as needed; maintains documentation and policies.

Education

Formal training program or associate's degree; 1 year relevant experience

High school diploma or GED; 3 years relevant experience

Job description

Great Plains Tribal Leaders Health Board's Oyate Health Center in Rapid City seeks a Clinical Team Support Assistant to provide essential clerical and administrative support to the primary care team. You will handle calls, schedules, patient check-in, and maintain records to ensure smooth patient care.

The role emphasizes accuracy, privacy, and courteous service, with duties spanning registration, eligibility, document routing, and basic data entry.