Clinical Team Support Assistant

Great Plains Tribal Health; Rapid City (SD); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Plains Tribal Health seeks a Clinical Team Support Assistant to provide administrative support in the Oyate Health Center. The role coordinates patient intake, records management, and scheduling while ensuring compliance with privacy rules.

Responsibilities include greeting patients, registering in the electronic system, obtaining authorizations and insurance details, and assisting with provider case management as needed.

Qualifications

• Formal training program or associate degree with 1 year relevant experience.
• High school diploma or GED with 3 years relevant experience.
• Ability to pass criminal background check and pre-employment drug screen.
• HIPAA privacy compliance knowledge preferred.

Responsibilities

• Answer phones and greet visitors; provide information and assistance; schedule/reschedule appointments; route forms to departments.
• Gather patient demographic information; register patients in the electronic system; determine eligibility for services; obtain signatures on forms.
• Establish or re-establish health records; assemble records per guidelines; ensure completeness before data entry.
• Identify and obtain pre-authorization for services; verify third-party insurance and Medicaid eligibility.
• Respond to routine patient information requests in compliance with procedures and privacy laws.
• Assist with orientation for new personnel and appointment desk processes.
• Maintain inventory of forms and resources; prepare requisitions for supplies.
• Prepare correspondence, reports, and notes; ensure proper formatting and presentation.

Skills

Customer service

Medical records knowledge

HIPAA awareness

Education

Associate's degree

High school diploma or GED

Job description

Clinical Team Support Assistant - Master PD.docx

Primary responsibilities involve providing administrative support to the assigned clinical area associated with patient care and treatment within the Oyate Health Center (OHC).

Essential Functions

• Answers telephone and greets visitors; provides information and assistance; schedules and/or reschedules appointments; resolves problems; prioritizes questions and concerns for supervisor’s attention; and routes slips, forms, and other documents to the appropriate departments.
• Gathers patient demographic information, updates patient information, and registers patients in the electronicsystem; determines eligibility for services; obtains documentation of Indian blood; and obtains patient’s signature on required forms as needed.
• Establishes a new health record or re-establishes inactive health records if necessary; assembles health records according to established guidelines; and checks all pulled medical records for completeness and accuracy prior to submitting for data entry.
• Identifies and obtains pre-authorization for the patient when needed.
• Verify third party insurance, including Medicaid eligibility; obtains copies of the private insurance health cards; makes corrections and updates information as needed.
• Responds appropriately to routine requests for patient information in accordance with established procedures, and privacy laws and regulations.
• Assists with orientation of new personnel and provides orientation specific to appointments desk processes as needed.
• Keeps patients aware of possible delays in patient care.
• Assists providers with case management duties if needed.
• Maintains system for monitoring program materials, including maintaining adequate supply of required forms/documents, regulation interagency forms, and other resource files.
• Creates, composes, edits, produces and/or distributes varied correspondence, letters, reports, manuals, meeting minutes, advertisements, mailings, notices, and other materials; obtains, organizes, and plans suitable presentation of content; reviews work for format consistency, grammatical construction, and typographical accuracy; presents finished materials for review, or distributes.
• Collects time sheets and/or payroll information, posts leave, and overtime to the appropriate forms and/or system, enters time data into payroll system, and submits in a timely fashion.
• Assists with implementation of policies and development of procedures.
• Maintains the work environment; keeps work area neat and orderly; maintains bulletin board; and prepares requisitions for supplies needed.
• Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
• Performs related duties.
• Performs the core responsibilities of the position accurately, timely, and in accordance with established standards.
• Maintains regular and reliable attendance consistent with the position’s schedule and operational needs.
• Communicates effectively with internal and external stakeholders as required by the role.
• Adheres to all applicable policies, procedures, and regulatory requirements.
• Utilizes required systems, tools, and technology necessary to perform the job.

Physical Requirement

Sedentary work involving repetitive hand and finger movements

Education/Experience/Certificates/Credentials

• Completion of a formal training program or an associate’s degree and one (1) year relevant experience; or, a high school diploma or GED and three (3) years of relevant experience.
• Must successfully pass a criminal and background check, and a pre-employment drug screen.

The GPTLHB is a tribal organization which follows tribal preference laws. It is our policy to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions, if all other qualifications are equal.

Employment is contingent upon the outcome of all required criminal background checks.

Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.

7:45a - 4:15p (30 min. unpaid lunch)