Clinical Operations & Patient Access Specialist

Great Plains Tribal Health; Rapid City (SD); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Plains Tribal Health seeks a Clinical Team Support Assistant to provide administrative support in the Oyate Health Center. The role coordinates patient intake, records management, and scheduling while ensuring compliance with privacy rules.

Responsibilities include greeting patients, registering in the electronic system, obtaining authorizations and insurance details, and assisting with provider case management as needed.

Qualifications

• Formal training program or associate degree with 1 year relevant experience.
• High school diploma or GED with 3 years relevant experience.
• Ability to pass criminal background check and pre-employment drug screen.
• HIPAA privacy compliance knowledge preferred.

Responsibilities

• Answer phones and greet visitors; provide information and assistance; schedule/reschedule appointments; route forms to departments.
• Gather patient demographic information; register patients in the electronic system; determine eligibility for services; obtain signatures on forms.
• Establish or re-establish health records; assemble records per guidelines; ensure completeness before data entry.
• Identify and obtain pre-authorization for services; verify third-party insurance and Medicaid eligibility.
• Respond to routine patient information requests in compliance with procedures and privacy laws.
• Assist with orientation for new personnel and appointment desk processes.
• Maintain inventory of forms and resources; prepare requisitions for supplies.
• Prepare correspondence, reports, and notes; ensure proper formatting and presentation.

Skills

Customer service

Medical records knowledge

HIPAA awareness

Education

Associate's degree

High school diploma or GED

Job description

Great Plains Tribal Health seeks a Clinical Team Support Assistant to provide administrative support in the Oyate Health Center. The role coordinates patient intake, records management, and scheduling while ensuring compliance with privacy rules.

Responsibilities include greeting patients, registering in the electronic system, obtaining authorizations and insurance details, and assisting with provider case management as needed.