Clinical Office Manager: Front Desk & Ops Lead

LifeSkills and Pennyroyal Center; Bowling Green (KY); On-site; USD 23,000 - 26,000; Full time

Job summary

LifeSkills and Pennyroyal Center in Bowling Green, KY seeks an Office Manager to ensure front desk and daily clinic operations run smoothly. You will supervise the Client Service Representatives, oversee scheduling, training, and billing processes, and partner with leadership to standardize procedures across locations.

This role also supports facility needs, coordinates with staff and clients, and helps create a welcoming, efficient environment.

Qualifications

• High school diploma required; Associate degree preferred.
• At least 3 years of administrative or office management experience; supervisory experience preferred.
• Experience in billing, scheduling, front desk, or clinical settings preferred.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Provide direct support and supervision to front desk staff (CSR).
• Manage staff scheduling, leave approvals, payroll, timekeeping, training, performance evaluations and other tasks associated with direct supervision.
• Train staff on administrative procedures, scheduling, and EHR system use.
• Manage petty cash accounts, cash handling, deposits, and reconciliations.
• Collaborate with the Senior Office Manager, billing, and leadership teams to streamline workflows and resolve issues.
• Communicate updates, procedural changes, and operational needs to staff and leadership regularly.
• Ensure timely and accurate data collection and entry.
• Monitor data entry practices; act as a local resource and trainer for staff on correct procedures.
• Coordinate facility needs including maintenance and housekeeping.
• Purchasing of facility supplies
• Assisting with Kentucky Correctional Psychiatric Center (KCPC) administrative as needed.
• Develop knowledge base of supportive services and programs to better assist clients and staff.
• Attend meetings regularly for information gathering to communicate back to CSRs and ensure consistency across locations.
• Perform additional responsibilities as assigned to ensure smooth operations of the center.

Skills

Supervisory experience

Staff scheduling

Billing processes

Customer service

Communication skills

EHR systems familiarity

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Word

Excel

EHR systems

Job description

LifeSkills and Pennyroyal Center in Bowling Green, KY seeks an Office Manager to ensure front desk and daily clinic operations run smoothly. You will supervise the Client Service Representatives, oversee scheduling, training, and billing processes, and partner with leadership to standardize procedures across locations.

This role also supports facility needs, coordinates with staff and clients, and helps create a welcoming, efficient environment.