Front Desk & Clinic Operations Specialist

LifeSkills and Pennyroyal Center; Bowling Green (KY); On-site; USD 44,700,000 - 48,216,000; Full time

Job summary

LifeSkills and Pennyroyal Center in Bowling Green, KY is seeking a friendly Client Services Representative to be the first point of contact for clients, visitors and staff. You will manage front desk operations, answer calls, greet people, verify insurance, schedule appointments and process basic administrative tasks.

This role requires confidentiality, strong communication, teamwork and accuracy, with flexibility to cover other locations and occasional extended hours, including some Saturdays.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office and basic computer skills.
• Typing skills sufficient for accurate and efficient work.

Responsibilities

• Answer, screen, and direct a high volume of incoming calls promptly and accurately.
• Greet clients, check them in, and notify appropriate staff of arrivals.
• Schedule, confirm, and update client appointments following established procedures.
• Accurately verify and enter insurance and client information, perform administrative tasks, and audit incoming paperwork and own work for errors to ensure accuracy and proper organization.
• Maintain client confidentiality and adhere to HIPAA and company privacy policies.
• Accurately handle cash drawer and financial transactions.
• Conduct client urinary drug screenings and assist with vital signs as needed.
• Support clinic operations, including providing front desk coverage and traveling to other locations when needed.
• Manage multiple projects efficiently and collaborate with team members to maintain smooth workflow.
• Perform other duties as assigned to support overall clinic operations.

Skills

Microsoft Office

Typing

Communication skills

Education

High school diploma or equivalent

Tools

Office equipment (printers & copiers)

Job description

LifeSkills and Pennyroyal Center in Bowling Green, KY is seeking a friendly Client Services Representative to be the first point of contact for clients, visitors and staff. You will manage front desk operations, answer calls, greet people, verify insurance, schedule appointments and process basic administrative tasks.

This role requires confidentiality, strong communication, teamwork and accuracy, with flexibility to cover other locations and occasional extended hours, including some Saturdays.