Clinical Office Assistant - Pediatric Therapy Services (Park Ridge)

Advocate Aurora Health; Park Ridge (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health in Park Ridge, IL, seeks an Administrative Office Assistant to support department staff, physicians, and managers in a clinic/office setting. You will handle scheduling, reception, file maintenance, medical records, billing, and admitting tasks to ensure smooth patient flow.

The role emphasizes strong communication, data entry, and coordination with the ambulatory care team, contributing to a compassionate patient experience every day.

Qualifications

• High School Diploma or GED required.
• Typically requires 1 year of experience in scheduling, customer service, or administrative/clerical support duties.
• Proficient in Microsoft Office (Excel, PowerPoint, Access and Word) or similar products.
• Previous healthcare and Epic experience preferred.
• Ability to effectively communicate (written and verbal), build rapport, and relate to all people.

Responsibilities

• Patient Care Reception: Greet visitors, check-in patients, collect co-payments, and answer routine inquiries.
• Appointment Scheduling: Manage provider calendars, book patient visits, and coordinate external referrals or appointments.
• Phone Management: Answer calls, screen inquiries, and triage clinical messages to staff.
• Medical Records Handling: Assemble, copy, process, and release patient charts with Medical Records.
• Administrative Operations: Sort mail, manage office supplies, maintain equipment, and coordinate meeting logistics.
• Data & Reporting: Update registries, compile basic administrative reports, and process billing or reimbursement forms.
• Insurance Coordination: Process patient registrations, complete medical referrals, and track insurance re-authorizations.

Skills

Communication skills

Customer service

Scheduling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description Summary:

Provides administrative support for department staff, physicians and managers, which includes but is not limited to scheduling, reception, document preparation and distribution, file maintenance, medical records, billing and admitting of patients in a clinic, office, or department setting where patients, physicians, and office staff interact.

We’re Looking For:

• High School Diploma or GED required.

• Typically requires 1 year of experience in scheduling, customer service, or administrative/clerical support duties.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Previous healthcare and Epic experience preferred
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.

What You’ll Do:

Scheduled Hours: Monday-Friday 9am-5:30pm

As a Clinical Office Assistant, you’ll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will execute:

• Patient Care Reception: Greet visitors, check-in patients, collect co-payments, and answer routine inquiries.

• Appointment Scheduling: Manage provider calendars, book patient visits, and coordinate external referrals or appointments.

• Phone Management: Answer calls, screen inquiries, and accurately triage clinical messages to appropriate staff.

• Medical Records Handling: Assemble, copy, process, and release patient charts in coordination with Medical Records.

• Administrative Operations: Sort mail, manage office supplies, maintain equipment, and coordinate logistics for meetings.

• Data & Reporting: Update registries, compile basic administrative reports, and process billing or reimbursement forms.

• Insurance Coordination: Process patient registrations, complete medical referrals, and track required insurance re-authorizations.

About This Location:

Advocate Children’s Hospital Pediatric Therapy Services at the Yacktman Pavilion in Park Ridge provides comprehensive rehabilitation and audiology services for children from birth through age 18. Our pediatric team offers physical therapy, occupational therapy, speech-language pathology, and audiology services to support each child’s development, communication, mobility, independence, and participation in everyday activities. Working collaboratively with children and families, our clinicians provide individualized, family-centered care designed to help every child reach their fullest potential.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.

• Must be able to occasionally lift items weighing up to 20 lbs.

• Must have functional speech, vision, and hearing.

• Operates all equipment necessary to perform the job.

• Exposed to a normal office environment.