Clinical Office Assistant - Pediatric Therapy Services (Park Ridge)

Hugh Chatham Health; Park Ridge (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Retirement plan

Educational Assistance

Job summary

Advocate Health is seeking a Clinical Office Assistant at the Yacktman Pavilion in Park Ridge. You will support providers, coordinate patient flow, and ensure a compassionate, efficient experience in a clinic setting.

Responsibilities include greeting patients, scheduling, managing phone calls, handling medical records, and basic billing tasks. Prior healthcare/EPIC experience is preferred; strong communication skills are essential.

Qualifications

• High School Diploma or GED required.
• Typically requires 1 year of scheduling, customer service, or administrative/clerical support duties.
• Proficient in Microsoft Office or similar products, including data entry in databases/spreadsheets.
• Previous healthcare and Epic experience preferred.
• Ability to communicate effectively (written and verbal) and relate to all people.

Responsibilities

• Greet visitors, check-in patients, collect co-pays, and answer routine inquiries.
• Manage provider calendars, book patient visits, and coordinate external referrals.
• Answer calls, screen inquiries, and triage clinical messages to staff.
• Assemble, copy, process, and release patient charts in coordination with Medical Records.
• Sort mail, manage office supplies, maintain equipment, and coordinate meeting logistics.
• Update registries, compile basic administrative reports, and process billing/reimbursement forms.
• Process patient registrations and track insurance re-authorizations.

Skills

Scheduling

Customer service

Administrative/clerical

Data entry

Communication

Microsoft Office

Epic experience (preferred)

Education

High School Diploma or GED

Tools

Epic

Microsoft Office

Job description

Department

37599 Advocate Lutheran General Hospital - Pediatrics: O/P Acute Therapy

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details / Additional Information

Full time administrative position at Yacktman Pavilion in Park Ridge

Pay Range

$20.80 - $31.20

Job Description Summary

Provides administrative support for department staff, physicians and managers, which includes but is not limited to scheduling, reception, document preparation and distribution, file maintenance, medical records, billing and admitting of patients in a clinic, office, or department setting where patients, physicians, and office staff interact.

We’re Looking For

• High School Diploma or GED required.
• Typically requires 1 year of experience in scheduling, customer service, or administrative/clerical support duties.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Previous healthcare and Epic experience preferred
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.

What You’ll Do

Scheduled Hours: Monday-Friday 9am-5:30pm

As a Clinical Office Assistant, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will execute

• Patient Care Reception: Greet visitors, check-in patients, collect co-payments, and answer routine inquiries.
• Appointment Scheduling: Manage provider calendars, book patient visits, and coordinate external referrals or appointments.
• Phone Management: Answer calls, screen inquiries, and accurately triage clinical messages to appropriate staff.
• Medical Records Handling: Assemble, copy, process, and release patient charts in coordination with Medical Records.
• Administrative Operations: Sort mail, manage office supplies, maintain equipment, and coordinate logistics for meetings.
• Data & Reporting: Update registries, compile basic administrative reports, and process billing or reimbursement forms.
• Insurance Coordination: Process patient registrations, complete medical referrals, and track required insurance re-authorizations.

About This Location

Advocate Children’s Hospital Pediatric Therapy Services at the Yacktman Pavilion in Park Ridge provides comprehensive rehabilitation and audiology services for children from birth through age 18. Our pediatric team offers physical therapy, occupational therapy, speech-language pathology, and audiology services to support each child’s development, communication, mobility, independence, and participation in everyday activities. Working collaboratively with children and families, our clinicians provide individualized, family-centered care designed to help every child reach their fullest potential.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.