Clinical Office Assistant - Pediatric Clinic (Park Ridge)

125 Advocate Health and Hospitals Corporation; Park Ridge (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health Care in Park Ridge, IL, is seeking an administrative assistant to support the Pediatrics/OHP unit. The role includes scheduling, reception, and medical records coordination within a busy department, working closely with physicians and managers.

Requirements include a high school diploma or GED, 1 year of related experience, and proficiency in MS Office; Epic experience is preferred. This is a full-time position with benefits eligible.

Qualifications

• High School Diploma or GED required.
• 1 year of scheduling, customer service, or admin/clerical experience.
• Proficient in Microsoft Office; data entry in databases/spreadsheets.
• Strong written and verbal communication; ability to relate to diverse people.

Responsibilities

• Greet visitors, check-in patients, collect co-pays, answer inquiries.
• Manage provider calendars, book visits, coordinate referrals.
• Answer calls, triage clinical messages to staff.
• Assemble, copy, process and release patient charts with Medical Records.
• Sort mail, manage supplies, coordinate meeting logistics.
• Update registries and compile basic administrative reports.

Skills

Scheduling

Customer service

Administrative support

Epic experience

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Epic

Job description

Department: 37599 Advocate Lutheran General Hospital - Pediatrics: O/P Acute Therapy Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Full time administrative position at Yacktman Pavilion in Park Ridge Pay Range: $20.80 - $31.20 Job Description Summary: Provides administrative support for department staff, physicians and managers, which includes but is not limited to scheduling, reception, document preparation and distribution, file maintenance, medical records, billing and admitting of patients in a clinic, office, or department setting where patients, physicians, and office staff interact.

We’re Looking For: High School Diploma or GED required. Typically requires 1 year of experience in scheduling, customer service, or administrative/clerical support duties. Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software. Previous healthcare and Epic experience preferred Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.

What You’ll Do:

• Scheduled Hours: Monday-Friday 9am-5:30pm
• Patient Care Reception: Greet visitors, check-in patients, collect co-payments, and answer routine inquiries.
• Appointment Scheduling: Manage provider calendars, book patient visits, and coordinate external referrals or appointments.
• Phone Management: Answer calls, screen inquiries, and accurately triage clinical messages to appropriate staff.
• Medical Records Handling: Assemble, copy, process, and release patient charts in coordination with Medical Records.
• Administrative Operations: Sort mail, manage office supplies, maintain equipment, and coordinate logistics for meetings.
• Data & Reporting: Update registries, compile basic administrative reports, and process billing or reimbursement forms.
• Insurance Coordination: Process patient registrations, complete medical referrals, and track required insurance re-authorizations.

About This Location:

Advocate Children’s Hospital Pediatric Therapy Services at the Yacktman Pavilion in Park Ridge provides comprehensive rehabilitation and audiology services for children from birth through age 18. Our pediatric team offers physical therapy, occupational therapy, speech-language pathology, and audiology services to support each child’s development, communication, mobility, independence, and participation in everyday activities. Working collaboratively with children and families, our clinicians provide individualized, family-centered care designed to help every child reach their fullest potential. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

Ability to sit, walk, stand, bend, and lift frequently throughout the workday. Must be able to occasionally lift items weighing up to 20 lbs. Must have functional speech, vision, and hearing. Operates all equipment necessary to perform the job. Exposed to a normal office environment.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate’s job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities.

Reshaping Access

What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it.

Inspiring Professionals

With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities.

Transforming Care

We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care