Clinical Office Assistant - Front Desk & Patient Care

Advocate Health; Huntersville (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

Advocate Health is seeking a Medical Support Specialist to perform both non-clinical and clinical support tasks in a busy practice setting. The role includes front-desk duties, patient check-in and registration, insurance verification, and coordinating referrals.

It also covers clinical support such as taking vital signs, discharge instructions, and facilitating services ordered by providers. The position requires strong communication, computer skills, and CPR certification, with a preference

Qualifications

• 2 years of related experience or combination of education/experience.
• Experience taking patient vital signs preferred.
• Knowledge of medical terminology and CPT/ICD9 coding preferred.
• Current CPR certification required.

Responsibilities

• Answers telephones, respond to questions, take messages or transfer calls as appropriate.
• Schedules appointments and referrals as needed; handles patient check-in, registration and insurance verification.
• Maintains clean and safe work environment; adheres to infection control and OSHA standards.
• Maintains accuracy of patient records, test tracking, quality control logs and adds notes in the medical record.
• Assists with discharge planning, prepares documents for scanning, and promotes patient education.
• Performs non-clinical duties including patient flow, room preparation and stocking exam rooms.
• Records vital signs during visits and directs urgent concerns to the provider.
• Maintains confidentiality and respects patient privacy in all interactions.

Skills

Communication

Computer literacy

Time management

CPR certification

Education

High school diploma or GED

Job description

Advocate Health is seeking a Medical Support Specialist to perform both non-clinical and clinical support tasks in a busy practice setting. The role includes front-desk duties, patient check-in and registration, insurance verification, and coordinating referrals.

It also covers clinical support such as taking vital signs, discharge instructions, and facilitating services ordered by providers. The position requires strong communication, computer skills, and CPR certification, with a preference