Clinical Navigator: Rehab Referrals & Care Coordination

PAM Health Specialty and Rehabilitation Hospital of Covington; Miamisburg (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

PAM Health Specialty and Rehabilitation Hospital of Covington is seeking a Clinical Navigator to be the face of our hospital, meeting patients at difficult times and guiding them through the referral and admission process.

You will collaborate with the admissions team, nursing staff, and external partners to facilitate referrals, complete patient assessments, and support quality improvement initiatives focused on customer service and satisfaction.

Qualifications

• Degree in a health-related field from an accredited college or university.
• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
• Prior marketing and/or rehabilitation/LTACH experience preferred.
• Minimum of two years’ experience in the designated field of license.

Responsibilities

• Cultivates referral relationships, manages assigned territory, and completes patient assessments.
• Makes sales contacts as well as analysis of referral and admission data from assigned territory.
• Collaborates with the Admissions Manager, admission staff, nursing, and other internal/external staff to facilitate referral conversions.
• Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, referral/admission process, and patient/referral source satisfaction.
• Develops and maintains relationships with stakeholders including prospective patients, family members, physicians, ICU/floor nurses, discharge planners, case managers and payer representatives.

Skills

Referral development

Territory management

Customer service

Education

Health-related degree

Current licensure in nursing/therapy fields

Marketing and/or rehabilitation/LTACH experience (preferred)

Two years’ experience in designated field

Job description

PAM Health Specialty and Rehabilitation Hospital of Covington is seeking a Clinical Navigator to be the face of our hospital, meeting patients at difficult times and guiding them through the referral and admission process.

You will collaborate with the admissions team, nursing staff, and external partners to facilitate referrals, complete patient assessments, and support quality improvement initiatives focused on customer service and satisfaction.