Director of Health Care Standards

NYC Health + Hospitals; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Epic EHR experience

Job summary

NYC Health + Hospitals in New York, NY is seeking a senior clinical operations and transformation leader to guide cross-functional initiatives under the Assistant Vice President. You will mentor teams, map processes, and drive performance improvement across the health system.

The role requires strategic vision, strong communication, and hands-on experience with Epic EHR, Visio, and project management tools to deliver system-wide projects and collaborate with senior leadership.

Qualifications

• Graduation from an approved School of Medicine and completion of an approved residency and Board eligible.
• N.Y. State license.
• Five years of full-time paid experience in a responsible medical and clinical administrative and/or managerial capacity.
• Master's Degree in Hospital Administration or related field.
• Eight years of progressively responsible experience in health and medical services administration, with at least four years in a managerial role.

Responsibilities

• Identify and develop transformational initiatives aligned with the Health System's mission and strategic direction.
• Serve as resident clinical operations expert for the Business Operations team.
• Mentor team members in performance improvement and strategic planning.
• Lead cross-functional teams and participate in high-level administrative meetings.
• Provide direction on transformation, process improvement, and operational analytics.
• Foster collaborative relationships to obtain information and content for projects.

Skills

Clinical Operations

Epic EHR

Travel up to 20%

Visio

Project

Excel

Communication skills

Problem-solving

Education

Master's Degree in Hospital Administration

Tools

Epic EHR software

Visio

Microsoft Project

Excel

Word

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Partners in the identification and development of transformational initiatives and opportunities consistent with the mission and strategic direction of the Health System under the direction of Senior Leadership.
• Serves as resident clinical operations expert for the Business Operations team and supports additional teams across the Health System as appropriate.
• Mentors team members on their development and performance improvement techniques including assisting with strategic planning of initiatives focused on Health System priorities.
• Leads teams, attends high level administrative meetings, provides expertise in process improvement and transformation, in support of system wide projects related to the evolution of operations within New York City Health + Hospital facilities under direction of the Assistant Vice President.
• Provides direction and support to the transformation/process improvement and operations teams ensuring the teams are informed of all necessary analytics and ongoing initiative stages or details.
• Establishes and maintains collaborative relationships within the system in order to obtain information and content from providers and colleagues to foster successful project completion.
• Stays current with advancements in processes and technology which could benefit the Health System. Leverages this knowledge to assess potential transformation within our business and shares insights with leadership.
• Oversees and leads teams to execute multiple projects across the Health System, as needed.
• Coordinates project site monitoring activities, and may participate in site monitoring associated with initiation, interim, close out, and audit visits as required.
• Serves as the liaison by understanding and interpreting business requirements, mapping process models, designing technical solutions to satisfy requirements, and completing formal system piloting.
• Supports the Assistant Vice President to achieve initiative goals for submission and approvals, facility initiation, source document verification, data monitoring, ownership and accountability, and facility/site closure.

Minimum Qualifications

• Graduation from an approved School of Medicine and completion of an approved residency and Board eligible; and,
• N.Y. State license; and,
• Five years of full-time paid experience in a responsible medical and clinical administrative and/or managerial capacity; or,
• A Master's Degree from an accredited college or university in Hospital Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and,
• Eight years of progressively responsible experience in health and medical services administration, of which at least four years must have been in a managerial or administrative capacity.

Department Preferences

• Knowledgable in Clinical Operations
• Epic EHR
• Has the ability to travel up to 20%, based on project needs.
• Has proficiency with Microsoft Visio, Project, Excel, Word and standard computer programs required.
• Is a highly-motivated, meticulous, and innovative individual with excellent problem-solving and communication skills to join a fast-paced, growth-oriented work environment in a cutting-edge field of business transformation
• Has a minimum of 5 years of clinical operations and/or project management experience as well as experience leading and managing teams.
• Has excellent planning and problem-solving skills.
• Has excellent communication skills and ability to communicate effectively with all levels of the organization.