Deputy Director, Ambulatory Care Administration

NYC Health + Hospital; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Retirement Savings and Pension Plans

Loan Forgiveness Programs

Paid Holidays and Vacation

College Tuition Discounts

Professional Development Opportunities

Employee Discounts

Job summary

An established industry player in healthcare is seeking a dynamic Deputy Director to lead Ambulatory Care Administration. This role involves overseeing clinical operations, enhancing patient experience, and ensuring compliance with healthcare regulations. The ideal candidate will have a strong background in program development, financial planning, and healthcare management. Join a mission-driven organization that values integrity, compassion, and excellence, and contribute to improving community health outcomes. This is an exciting opportunity to make a significant impact in a vital sector.

Qualifications

• 7+ years of experience in program development within healthcare.
• Strong skills in health care planning and financial operations.

Responsibilities

• Oversee clinical operations and improve workflow and efficiency.
• Monitor customer service performance and patient experience.

Skills

Program Development

Health Care Planning

Financial Planning

Operations Analysis

Medical Communications

Education

Master's Degree in Health Care Administration

Bachelor's Degree in Business Administration

Job description

Deputy Director, Ambulatory Care Administration

Brooklyn, NY

About NYC Health + Hospitals

Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various convenient locations.

At NYC Health + Hospitals, our mission is to deliver high-quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts: 9:00 A.M – 5:00 P.M

Job Description

SUMMARY OF DUTIES AND RESPONSIBILITIES

• Oversee clinical operations and identify areas of improvement related to workflow, access, utilization (volume), efficiency, and revenue.
• Oversee activities related to personnel management, mandatory training, and employee appraisals.
• Monitor the environment of care for Ambulatory Care Service and work with appropriate hospital departments to maintain cleanliness and safety.
• Monitor customer service performance and continuity of care of Ambulatory Care Services and evaluate continuous improvements in quality of service delivered.
• Monitor and find areas of improvement related to patient experience and employee engagement.
• Monitor all service-related issues influencing revenue generation and close-visit activity as well as ensure compliance with grants and entitlement programs.
• Oversee successful implementation of Patient Centered Medical Home (PCMH), e-Consult, Capacity, and other identified initiatives.
• Ensure timely submission of monthly, quarterly, and annual reports.
• Monitor overall staffing patterns and report any inadequate staffing levels to the Associate Executive Director, Ambulatory Care.
• Cooperate with regulatory agencies and consultants in sharing information as required.
• Monitor and ensure compliance with all regulatory standards.
• Engage in administrative consultation and issue resolution with Service Line Administrators, Chiefs of Clinical Services, Social Work, Nutrition, and Nursing Leadership as well as with other hospital-based department heads.
• Participate in hospital-wide committees as assigned.
• Identify areas of improvement in all clinics.
• Work and collaborate with Finance to identify areas of improvement related to increasing revenue and decreasing spending.
• Complete data and prepare productivity reports, PI reports, and other quarterly board reports as necessary.
• Manage administrative budget.
• Complete annual performance evaluations of personnel and ensure all staff receive appropriate professional development.
• Review policies and procedures with ADNs and submit appropriate recommendations for improvements and modifications.
• Attend Senior Staff Meetings: monthly administrative meetings, 1:1 meetings, and service line meetings.
• Report directly to the Associate Executive Director of Ambulatory Care.
• Collaborate with the Ambulatory Care team to assess and implement changes as needed.
• Other duties as assigned.

Minimum Qualifications

• A Masters Degree from an accredited college or university and seven years of full-time paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation, in an administrative, consultative, managerial or executive capacity; or,
• A Baccalaureate Degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,
• Eight years of full-time paid experience at the level indicated above; and,
• Demonstrated skills in written and medical communications; or,
• A satisfactory equivalent combination of education, training, and experience.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Seniority level: Director

Employment type: Full-time

Job function: Health Care Provider and Administrative

Industries: Hospitals and Health Care