Clinical Mail & Delivery Specialist

Onsite Management Group; Cincinnati (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Onsite Management Group is seeking a Mail Clerk to manage inbound and outbound mail and packages at a Cincinnati location. You will review, classify, scan, route, and deliver mail, maintaining accurate proof of delivery and volume records while upholding privacy and safety standards.

The role requires attention to detail, teamwork, and reliable customer service in a clinical and client-facing environment.

Qualifications

• High school diploma or equivalent.
• Experience in mailroom operations, package processing, or related environment preferred.
• Ability to learn SOPs, client requirements, SLAs, and site workflows.
• Strong attention to detail and accuracy in repetitive tasks.
• Basic computer skills for scanning, logging, and reporting systems.
• Professional communication with customers, coworkers, and management.
• Safely handle and transport mail and packages.
• Ability to work independently and in a team.
• Maintain confidentiality per privacy and security requirements.

Responsibilities

• Provide professional customer service and maintain a neat, professional appearance.
• Process, classify, and route inbound mail and packages according to site criteria.
• Track mail and packages using required systems and document volumes.
• Identify recipients and verify information; escalate routing questions as needed.
• Perform walking delivery routes and verify delivery with required proofs of delivery.
• Follow safety, privacy and security procedures in all tasks.

Skills

Attention to detail

Customer service

Communication

Teamwork

SOP adherence

Education

High school diploma

Tools

Tracking software

Job description

Onsite Management Group is seeking a Mail Clerk to manage inbound and outbound mail and packages at a Cincinnati location. You will review, classify, scan, route, and deliver mail, maintaining accurate proof of delivery and volume records while upholding privacy and safety standards.

The role requires attention to detail, teamwork, and reliable customer service in a clinical and client-facing environment.