MAILROOM CLERK (FULL TIME)

ESFM® USA; Blue Ash (OH); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Pet Insurance

Disability Insurance

Job summary

ESFM® USA is hiring a Full-time Mailroom Clerk for their Blue Ash, OH location. The role involves processing mail and distribution services, maintaining shipment records, and interacting with customers daily. You will track courier items, manage hazardous materials, and follow standard operating procedures for various mail types.

Ideal candidates will have a high school diploma, prior customer service experience, and familiarity with shipping software. Benefits include a retirement plan, health programs, and additional voluntary benefits.

Qualifications

• High school diploma or equivalent required.
• Relevant prior customer service experience preferred.
• Current Dangerous Goods shipping certificate preferred.

Responsibilities

• Process all mail and distribution services.
• Maintain records for incoming and outgoing shipments.
• Interact with customers regarding inquiries and requests.

Skills

Customer service experience

Dangerous Goods shipping knowledge

Shipping software proficiency

Education

High school diploma or equivalent

Job description

Job Summary

Full-time Mailroom Clerk position located at Johnson & Johnson, 4545 Creek Road, Blue Ash, OH 45242. The role includes processing all mail and distribution services, maintaining records, handling hazardous materials, and interacting with customers. Pay is $17.00 per hour, with a Monday‑Friday schedule from 8:00 am to 4:30 pm.

Essential Duties and Responsibilities

• Receive, sort, deliver, pick up, and process courier items, interoffice mail, magazines, and all classes of U.S. Postal Services (USPS) mail.
• Verify and maintain records for incoming and outgoing shipments and prepare items for shipment.
• Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly package, mark, label, and process all non-hazardous and hazardous materials using courier‑specific software (FedEx, UPS, DHL, etc.).
• Research and route unidentified and generic mail.
• Coordinate, stage, and transport bulk mail items.
• Receive, log, deliver, and track messenger items.
• Follow all client standard operating procedures (SOPs).
• Monitor packages for hazardous and suspicious materials.
• Follow established customer inquiry processes and respond to customer needs and requests.
• Maintain accurate records of customer inquiries and fulfillment of requests.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of domestic and international shipping of dangerous and non-hazardous goods, including country-specific guidelines.
• Preferred experience using shipping software required by common carriers (UPS, DHL, FedEx).

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

EEO Statement

Compass Group is an equal-opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The company reserves the right to modify or change essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening: https://info.flclearinghouse.com/.

Additional Information

Applications are accepted on an ongoing basis. ESFM maintains a drug‑free workplace.