Clinical Liaison — Transplant Care & Education

CareDx, Inc.; Topeka (KS); Remote; USD 84.000 - 105.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

Health and welfare benefits

401(k) savings plan match

Employee Stock Purchase Plan

Pre-tax commuter benefits

Zusammenfassung

CareDx, Inc. is seeking a Clinical Liaison to support transplant centers and patients by delivering education, coordinating orders, and resolving issues across CareDx’s transplant services.

The role requires an RN license, 5+ years of transplant experience, travel 25–30% within the US, and proficiency in Excel and Salesforce; strong verbal and written communication, and cross-functional collaboration are essential.

Qualifikationen

• RN degree required.
• 5+ years transplant experience preferred.
• Certified Clinical Transplant Coordinator (CCTC) preferred.
• 25 - 30% Field Travel within assigned geography.
• Ability to thrive both independently and in a team environment.
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com.

Aufgaben

• Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process.
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful.
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement.
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders.
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries.
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates.
• Other duties as assigned.

Kenntnisse

Verbal communication

Written communication

Cross-functional collaboration

Customer management

Ausbildung

Registered Nurse (RN) degree

Tools

Excel

Salesforce.com

Jobbeschreibung

CareDx, Inc. is seeking a Clinical Liaison to support transplant centers and patients by delivering education, coordinating orders, and resolving issues across CareDx’s transplant services.

The role requires an RN license, 5+ years of transplant experience, travel 25–30% within the US, and proficiency in Excel and Salesforce; strong verbal and written communication, and cross-functional collaboration are essential.