RN Transplant Liaison: Field Support & Patient Care

CareDx, Inc.; Dallas (TX); Remote; USD 84,000 - 105,000; Full time

Benefits offered by this job

Health and welfare benefits

Gym reimbursement program

Living Donor Employee Recovery Policy

Job summary

CareDx, Inc. is seeking a Clinical Liaison to support transplant centers and patients, coordinating lab-related services and patient logistics. You will act as the bridge between patients, clinicians, and internal teams to ensure timely delivery of CareDx transplant offerings and services.

The role requires RN licensure, 5+ years transplant experience, and travel across the assigned geography. Strong communication and cross-functional collaboration are essential to drive customer success and

Qualifications

• RN degree is required.
• 5+ years transplant experience preferred.
• Certified Clinical Transplant Coordinator (CCTC) preferred.
• 25 - 30% field travel within assigned geography.
• Ability to thrive both independently and in a team environment.
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com.
• Strong verbal and written communication skills.
• Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships.
• Proven experience in managing customer expectations and product development updates.

Responsibilities

• Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates
• Other duties as assigned

Skills

Communication skills

Cross-functional collaboration

Data analysis

Education

RN degree

Certified Clinical Transplant Coordinator (CCTC) preferred

Tools

Excel

Salesforce.com

Job description

CareDx, Inc. is seeking a Clinical Liaison to support transplant centers and patients, coordinating lab-related services and patient logistics. You will act as the bridge between patients, clinicians, and internal teams to ensure timely delivery of CareDx transplant offerings and services.

The role requires RN licensure, 5+ years transplant experience, and travel across the assigned geography. Strong communication and cross-functional collaboration are essential to drive customer success and