Clinical Liaison - Dallas, Texas

CareDx, Inc.; Topeka (KS); Remote; USD 84,000 - 105,000; Full time

Benefits offered by this job

Competitive base salary

Health and welfare benefits

401(k) savings plan match

Employee Stock Purchase Plan

Pre-tax commuter benefits

Job summary

CareDx, Inc. is seeking a Clinical Liaison to support transplant centers and patients by delivering education, coordinating orders, and resolving issues across CareDx’s transplant services.

The role requires an RN license, 5+ years of transplant experience, travel 25–30% within the US, and proficiency in Excel and Salesforce; strong verbal and written communication, and cross-functional collaboration are essential.

Qualifications

• RN degree required.
• 5+ years transplant experience preferred.
• Certified Clinical Transplant Coordinator (CCTC) preferred.
• 25 - 30% Field Travel within assigned geography.
• Ability to thrive both independently and in a team environment.
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com.

Responsibilities

• Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process.
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful.
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement.
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders.
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries.
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Cross-functional collaboration

Customer management

Education

Registered Nurse (RN) degree

Tools

Excel

Salesforce.com

Job description

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx. You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.

Responsibilities

• Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process.
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful.
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement.
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders.
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries.
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates.
• Other duties as assigned.

Qualifications

• RN degree is required.
• 5 plus years Transplant experience preferred.
• Certified Clinical Transplant Coordinator (CCTC) preferred.
• 25 - 30% Field Travel within assigned geography.
• Ability to thrive both independently and in a team environment.
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com.
• Strong verbal and written communication skills.
• Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships.
• Proven experience in managing customer expectations and product development updates.

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

Please refer to our page to view detailed benefits at company/careers/In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

Remote: US only roles$84,000—$105,000 USD