Clinical Liaison — Admissions & Referrals

Mary Dickson; Newark (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Encore Healthcare is seeking a Clinical Liaison to assess admissions eligibility through on-site visits and medical records review across three communities: Wilmington, Foulk, and Parkside.

The role also drives marketing and referral development, builds hospital and community relationships, coordinates with admissions, and leads tours to ensure smooth transitions and optimal occupancy.

Qualifications

• Minimum of 1 year experience in a Skilled Nursing healthcare setting.
• Ability to professionally navigate hospitals, skilled nursing facilities, and community settings.
• Flexible hours to accommodate facility needs and outreach activities.
• Excellent communication and teamwork skills are essential.
• Strong knowledge of health insurance processes and admissions workflows.

Responsibilities

• Generate new referrals and develop hospital relationships with physicians, social workers, and case managers.
• Develop and execute a comprehensive sales and marketing strategy to increase occupancy across three communities.
• Lead patient eligibility assessments for admission to Skilled Nursing and LTAC.
• Coordinate with admissions staff and conduct tours for prospective patients and families.
• Maintain relationships with external referral sources and monitor marketing reports.

Skills

Verbal communication

Written communication

Team player

Interpersonal skills

Customer service oriented

Negotiation

Active listening

Healthcare experience

EMR knowledge

Medical terminology

Organizational skills

Time management

Multitasking

Tools

EMR systems

Databases

Job description

Encore Healthcare is seeking a Clinical Liaison to assess admissions eligibility through on-site visits and medical records review across three communities: Wilmington, Foulk, and Parkside.

The role also drives marketing and referral development, builds hospital and community relationships, coordinates with admissions, and leads tours to ensure smooth transitions and optimal occupancy.