Clinical Laboratory Assistant - Phlebotomy & QA Support

North Country HealthCare, Inc.; Lancaster (NH); On-site; USD 28,000 - 37,000; Full time

Job summary

North Country Healthcare is seeking a Clinical Laboratory Assistant to support the department with technical and non-technical tasks, assist in training phlebotomy staff, and back up the histology lead.

The role requires a high school diploma or GED (associate degree preferred), BLS certification, proficiency with LIS, Excel and Word, strong medical terminology, and at least one year of phlebotomy experience; you will handle specimen collection, data entry, and quality initiatives.

Qualifications

• High School Diploma or GED required
• Associate Degree preferred
• BLS certification required

Responsibilities

• Maintain standing order file and yearly update standing order questionnaires.
• Support quality improvement projects and follow up on quality concerns from other departments.
• Perform service recovery by researching solutions for improved customer care.
• Communicate corrective measures with patients and/or providers with manager/lead tech involvement.
• Verify patient identities and proper specimen labeling; ensure age-specific procedures.
• Collect STAT and Urgent specimens within established time frames using LIS, Excel and Word.
• Collect 99% of blood and urine samples; transport and accession in LIS.
• Manage charges and dates of service; follow up with providers to clarify orders.
• Provide telephone support to lab personnel; backup Histology Lead as needed.
• Procure specimens from off-site facilities as required.
• Assist in chain of custody pre-employment specimen collection.
• Maintain inventories of supplies and keep work area stocked.

Skills

LIS software

Microsoft Excel

Microsoft Word

Medical terminology

Customer service

Education

High School Diploma or GED

Associate Degree

BLS Certification

Job description

North Country Healthcare is seeking a Clinical Laboratory Assistant to support the department with technical and non-technical tasks, assist in training phlebotomy staff, and back up the histology lead.

The role requires a high school diploma or GED (associate degree preferred), BLS certification, proficiency with LIS, Excel and Word, strong medical terminology, and at least one year of phlebotomy experience; you will handle specimen collection, data entry, and quality initiatives.