Provider Support Analyst, IS

Heywood Healthcare Inc.; Gardner (MA); On-site; USD 55,000 - 93,000; Full time

Job summary

Heywood Healthcare Inc. is seeking a dedicated professional to support clinical information systems and provide education to providers. The role involves daily operational support, collaboration on training programs, and assisting with system configurations to ensure patient care clarity and efficiency.

The candidate should have HIS experience, familiar with Meditech or Expanse, and strong analytical and communication skills to work with providers and end users across the organization.

Qualifications

• Three years experience in clinical setting with increased responsibilities in HIS system.
• Exemplary analytical and problem solving skills and excellent verbal and written skills.
• Previous experience with Meditech or Expanse is preferred.

Responsibilities

• Provide daily support and education for clinical information systems and after-hours support as needed.
• Participate in development of training programs to promote providers’ proficiency with clinical information systems.
• Assist in configuration and maintenance of clinical information systems used by providers for patient care.
• Support for system upgrades and testing plans for clinical areas.
• Submit and monitor Expanse tickets and communicate updates to end users and providers.
• Collaborate with providers and end users to resolve issues and support workflow changes.

Skills

Clinical setting experience

Analytical problem solving

Verbal and written communication

HIS system experience

Education

Associates degree in clinical field

High School diploma

Tools

Meditech

Expanse

Job description

Overview

You Matter Here!Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!

Hours: 40-Hours, Days, with the exception of potential project/task coverage off hours and on call rotation

$55,450 - $93,000

Disclaimer

We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.

Responsibilities

Essential Functions

• Utilizing knowledge of clinical practice, act as a consultant to providers and end users, assisting in the design, development and enhancement of clinical systems.
• Provide daily support and education for clinical information systems, including after hours support, as needed.
• Participate in the development of training programs that promote providers’ proficiency with clinical information systems.
• Participate in the configuration and maintenance of clinical information systems used by providers in the provision of patient care.
• Provide support for all clinical information system upgrades and implementations including the creation of test plans and the coordination of the testing process for clinical areas.
• Provide quality customer service, serving as an exemplary representative of the organization’s mission, vision and values.
• Responsible for the dictionary building and maintenance of Expanse and related applications as assigned by the Applications Director.
• Submit and monitor open Meditech Expanse tickets/tasks and communicate to end users and providers, as appropriate.
• Provide support for all providers areas/applications, including but not limited to order sets, dictation systems, provider documentation, and e-prescribing
• Actively collaborates with providers and end users to resolve issues
• Participate in post implementation change evaluation and supports users in maintaining changed work-flow and technological processes.
• Actively identifies and participates in process improvement opportunities across the organization.

Statement of Other DutiesThis document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

Organizational ExpectationsBehavioral AttributesThe following behavioral attributes are required: achievement motivation, flexibility, concern for order, initiative, self-confidence, self control, customer service orientation, interpersonal effectiveness, teamwork and information seeking.

Functional DemandsPhysical RequirementsExerts 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), handles (seizing, holding, grasping, turning, or working with hands), and feels (perceiving attributes of items such as size, shape, temperature, or texture by means of fingertips). Occasionally stoops (bending the body downward and forward by bending the spine at the waist), and kneels (bending the legs at knee to come to rest on knee or knees).

Qualifications

Job Requirements

• Minimum Education• Minimum of Associates degree in clinical field preferred. High School diploma required
• Required Skills• Three years experience in clinical setting with increased responsibilities in HIS system
• Required Skills• Exemplary analytical and problem solving skills and excellent verbal and written skills
• Required Skills• Previous experience with Meditech or Expanse is preferred