Healthcare IT Applications Support Specialist I

Care Dimensions; Danvers (MA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Paid time off

Job summary

Care Dimensions in Danvers, MA is seeking an Applications and Systems Support Specialist I to support and maintain our information systems and clinical tech. This full-time on-site role reports to the Senior Director of IT and partners with staff to implement, troubleshoot, and optimize systems across the organization.

The ideal candidate has an Associate degree in CS or equivalent, 2–3 years IT experience, healthcare IT knowledge, strong communication skills, and the ability to train

Qualifications

• Associate degree in CS or equivalent required.
• 2–3 years IT experience, healthcare IT preferred.
• Knowledge of computer hardware, software, data processing and information systems.
• Proficiency with PCs, laptops, Apple iOS, Windows and Office apps.
• Experience implementing, testing and troubleshooting software systems.
• Strong analytical and problem-solving skills; ability to resolve issues independently.
• Ability to create and maintain process documentation and instructional materials.
• Experience training non-technical users.
• Knowledge of HIPAA security requirements and healthcare tech standards.
• Excellent verbal and written communication skills.
• Strong attention to detail and documentation accuracy.
• Willingness to participate in an on-call rotation.

Responsibilities

• Supports and maintains Care Dimensions’ information systems and technology applications.
• Collaborates with IT leadership, staff, and end users to implement, troubleshoot, and optimize systems.
• Delivers effective training and support to employees.
• Reports to the Senior Director of Information Technology.

Skills

IT experience

Analytical skills

Communication skills

Training non-technical users

Documentation

HIPAA knowledge

Problem solving

On-call support

Windows/Microsoft Office

PCs/Laptops/iOS

Healthcare IT

Education

Associate degree in Computer Science

Job description

Care Dimensions in Danvers, MA is seeking an Applications and Systems Support Specialist I to support and maintain our information systems and clinical tech. This full-time on-site role reports to the Senior Director of IT and partners with staff to implement, troubleshoot, and optimize systems across the organization.

The ideal candidate has an Associate degree in CS or equivalent, 2–3 years IT experience, healthcare IT knowledge, strong communication skills, and the ability to train