Clinical IT Support & Optimization Tech

Phoenix Children's Hospital, Inc.; Gilbert (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking an IT Clinical Optimization Technician in Gilbert to support clinical IT systems and provide hands-on elbow support. You will build user relationships, troubleshoot issues, and navigate IT processes while ensuring professional communication and responsiveness.

The role involves rounding within departments, attending orientations for new hires, and collaborating with IT teams to improve processes. Evening and night shift coverage may apply.

Qualifications

• High school diploma or equivalent required.
• Associates degree or equivalent experience preferred.
• Two years of customer service experience required.

Responsibilities

• Troubleshoot hardware and software issues and document findings.
• Escalate issues to higher-level support when needed.
• Build rapport with users, rounding within departments to address concerns.
• Update IT service tickets and maintain knowledge base articles.
• Communicate clearly and professionally with diverse users.

Skills

Customer Service

Communication

Problem-solving

Autonomy

Time management

Education

High school diploma or equivalent

Associates degree in a healthcare, technology, or closely related field

Tools

Microsoft Office Suite

EMR systems

Job description

Phoenix Children's Hospital, Inc. is seeking an IT Clinical Optimization Technician in Gilbert to support clinical IT systems and provide hands-on elbow support. You will build user relationships, troubleshoot issues, and navigate IT processes while ensuring professional communication and responsiveness.

The role involves rounding within departments, attending orientations for new hires, and collaborating with IT teams to improve processes. Evening and night shift coverage may apply.