Clinical IT Optimization Technician - Evenings/Nights

Phoenix Children's; Gilbert (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Phoenix Children’s IT Clinical Optimization Technician plays a key role in ensuring reliable clinical IT systems. You will troubleshoot hardware and software issues, document findings, and work with diverse teams to deliver timely, effective solutions.

You will engage with users through proactive rounds, elbow support, and onboarding activities for new hires, while maintaining professional communication and a customer-focused approach across shifts.

Qualifications

• Handles customer inquiries with professionalism and empathy.
• Maintains clear, concise documentation of issues and resolutions.
• Interfaces with multiple IT and clinical teams to address needs.

Responsibilities

• Troubleshoots hardware and software issues in clinical IT systems.
• Escalates complex problems to higher-level support as needed.
• Creates and updates IT service tickets and knowledge base articles.
• Rounds within departments and participates in new hire setup and orientations.

Skills

Customer service

Relationship building

Cross-functional communication

Documentation

Time management

Team collaboration

Job description

Phoenix Children’s IT Clinical Optimization Technician plays a key role in ensuring reliable clinical IT systems. You will troubleshoot hardware and software issues, document findings, and work with diverse teams to deliver timely, effective solutions.

You will engage with users through proactive rounds, elbow support, and onboarding activities for new hires, while maintaining professional communication and a customer-focused approach across shifts.