Clinical IT Deskside Support Specialist

Cincinnati Children's; Cincinnati (OH); On-site; USD 32,924 - 41,162; Full time

Job summary

Cincinnati Children’s Hospital Medical Center is seeking a Deskside Analyst to join the IS Client Services team, providing hands-on technical support to clinicians and staff. You will troubleshoot hardware and software, configure devices, and ensure reliable access to applications across Windows, mobile devices, and networked printers.

This role emphasizes customer service, thorough documentation, and adherence to change-management procedures to maintain high-quality end-user support.

Qualifications

• This role requires an Associate's degree or equivalent and at least 1 year of related experience.
• Experience providing deskside support in a large enterprise/healthcare setting is preferred.
• Strong knowledge of Windows OS, Microsoft 365, and basic network troubleshooting.

Responsibilities

• Provide deskside/field support for Windows environments, peripherals, and mobile devices.
• Troubleshoot hardware and software issues across desktops, laptops, and printers.
• Configure devices, apps, and settings; update documentation and SOPs.
• Assist clinicians, staff, and leadership with timely, clear communication.
• Maintain incident-management entries and monitor SLAs.
• Adhere to change-management policies and procedures.

Skills

Deskside support

Windows OS

Microsoft 365

Phone/Email support

Customer service

Attention to detail

Education

Associate's degree or equivalent

1+ years related experience

Tools

ServiceNow

Job description

Cincinnati Children’s Hospital Medical Center is seeking a Deskside Analyst to join the IS Client Services team, providing hands-on technical support to clinicians and staff. You will troubleshoot hardware and software, configure devices, and ensure reliable access to applications across Windows, mobile devices, and networked printers.

This role emphasizes customer service, thorough documentation, and adherence to change-management procedures to maintain high-quality end-user support.