CLINICAL INFORMATICS DOCUMENTATION SYSTEMS REP - FULL TIME

Watson Clinic; Lakeland (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Watson Clinic is seeking a detailed, independent professional to train users on Dragon DMO, troubleshoot documentation issues, and provide system support across multiple facilities in Florida.

You will monitor documentation queues, assist with patient record merges, and manage required communications for Risk Management and Compliance. Strong MS Word/Excel and medical terminology skills are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum three years medical terminology experience.

Responsibilities

• Train Dragon users on DMO; troubleshoot and resolve documentation issues; perform site visits for system support.
• Monitor Open Encounters, In Basket Results and delinquent documentation; update spreadsheets and route to providers.
• Assist with deceasing and duplicate patient merge process.
• Create dismissal letters and complete certified mail processes; support Risk Management and Compliance Office as needed.
• Monitor dermpath folder and 7-day release work queue daily.
• Assist with weekly and daily EKG reports; route to providers and ensure timely completion.
• Test and implement upgrades related to Dragon and the EHR; assist with upgrade testing for interfaced systems.
• Provide support to Clinical Informatics leadership on special projects.

Skills

Medical terminology

Training users

Dragon documentation

MS Word

MS Excel

Verbal communication

Written communication

Troubleshooting

Independent work

Education

High school diploma

Tools

Dragon Medical

Microsoft Word

Microsoft Excel

Job description

Description

Essential Functions

• Trains dragon providers on DMO. Troubleshoots, responds to and resolves issues related to documentation via Dragon devices. This will include site visits to multiple facilities, providing system support to physicians.
• Monitors Open Encounters, In Basket Results and delinquent documentation (including home health). Updates appropriate delinquent spreadsheets and sends to providers In Basket where appropriate.
• Assists with deceasing and duplicate patient merge process.
• Creates dismissal letters at provider request and performs certified mail process through to completion. Creates clinic wide dismissal letters per request of Risk Management. Completes certified mail process for any provider generated letters. Acts upon Request for Amendment to patient records and forwards appropriately to the Office of Compliance.
• Monitors dermpath folder and updates as needed. Monitors 7-day release work queue on daily basis.
• Assists analyst with weekly EKG reports as well as runs daily EKG reports, routing to appropriate providers and following through to see that they are completed in a timely fashion.
• Responsible for the testing and implementation plan for all upgrades related to Dragon and the EHR. Assists with the upgrade testing for those systems interfaced with the EHR.
• Provide support to Clinical Informatics Director/Assistant Director and Lead on special projects at request.

Requirements

Required Education and Experience: High school graduate or equivalent required. Minimum three years medical terminology experience.

Preferred Education and Experience: Prefer Epic/Athena (IDX) experience. Proficient in MS Word, Excel and related applications. Understand different Dragon user documentation styles with ability to train users and troubleshoot issues.

Additional Eligibility Qualifications: Excellent verbal and written communication skills. Proficient medical terminology in multiple specialties. Must be able to work independently with minimum supervision, with the ability to exercise judgement and discretion.