CLINICAL INFORMATICS DOCUMENTATION SYSTEMS REP - FULL TIME

JumpStart Games; Lakeland (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

JumpStart Games is seeking a clinical informatics support specialist to train providers on Dragon DMO, troubleshoot documentation, and provide system support to physicians across multiple facilities in Lakeland, FL.

The role focuses on monitoring Open Encounters and In Basket results, managing delinquent documentation, assisting with patient record amendments, and supporting upgrade testing for Dragon and the EHR, with collaboration across Compliance and Risk Management.

Qualifications

• High school diploma or equivalent required.
• Minimum three years medical terminology experience.

Responsibilities

• Trains dragon providers on DMO and troubleshoots documentation via Dragon devices across multiple facilities.
• Monitors Open Encounters, In Basket Results and delinquent documentation; updates spreadsheets and communicates with providers.
• Assists with decreasing and duplicate patient merge processes; handles certified mail for provider letters.
• Creates dismissal letters and forwards Amendment to patient records to Compliance.
• Monitors dermpath folder and 7-day release work queue daily.
• Assists with weekly EKG reports and daily EKG report routing to providers; ensures timely completion.
• Responsible for testing and implementation plans for upgrades related to Dragon and the EHR; supports upgrade testing.

Skills

Dragon training

Documentation troubleshooting

System support to physicians

Open Encounters/In Basket monitoring

Upgrade testing for Dragon and EHR

Education

High school diploma or equivalent

Medical terminology experience

Tools

Epic/IDX familiarity

Job description

• Trains dragon providers on DMO. Troubleshoots, responds to and resolves issues related to documentation via Dragon devices. This will include site visits to multiple facilities, providing system support to physicians.
• Monitors Open Encounters, In Basket Results and delinquent documentation (including home health). Updates appropriate delinquent spreadsheets and sends to providers In Basket where appropriate.
• Assists with deceasing and duplicate patient merge process.
• Creates dismissal letters at provider request and performs certified mail process through to completion. Creates clinic wide dismissal letters per request of Risk Management. Completes certified mail process for any provider generated letters. Acts upon Request for Amendment to patient records and forwards appropriately to the Office of Compliance.
• Monitors dermpath folder and updates as needed. Monitors 7-day release work queue on daily basis.
• Assists analyst with weekly EKG reports as well as runs daily EKG reports, routing to appropriate providers and following through to see that they are completed in a timely fashion.
• Responsible for the testing and implementation plan for all upgrades related to Dragon and the EHR. Assists with the upgrade testing for those systems interfaced with the EHR.
• Provide support to Clinical Informatics Director/Assistant Director and Lead on special projects at request.

Description

Essential Functions

• Trains dragon providers on DMO. Troubleshoots, responds to and resolves issues related to documentation via Dragon devices. This will include site visits to multiple facilities, providing system support to physicians.
• Monitors Open Encounters, In Basket Results and delinquent documentation (including home health). Updates appropriate delinquent spreadsheets and sends to providers In Basket where appropriate.
• Assists with deceasing and duplicate patient merge process.
• Creates dismissal letters at provider request and performs certified mail process through to completion. Creates clinic wide dismissal letters per request of Risk Management. Completes certified mail process for any provider generated letters. Acts upon Request for Amendment to patient records and forwards appropriately to the Office of Compliance.
• Monitors dermpath folder and updates as needed. Monitors 7-day release work queue on daily basis.
• Assists analyst with weekly EKG reports as well as runs daily EKG reports, routing to appropriate providers and following through to see that they are completed in a timely fashion.
• Responsible for the testing and implementation plan for all upgrades related to Dragon and the EHR. Assists with the upgrade testing for those systems interfaced with the EHR.
• Provide support to Clinical Informatics Director/Assistant Director and Lead on special projects at request.

Requirements

Required Education and Experience

High school graduate or equivalent required. Minimum three years medical terminology experience.

Preferred Education and Experience

Prefer Epic/Athena (IDX) experience. Proficient in MS Word, Excel and related applications. Understand different Dragon user documentation styles with ability to train users and troubleshoot issues.

Additional Eligibility Qualifications

Excellent verbal and written communication skills. Proficient medical terminology in multiple specialties. Must be able to work independently with minimum supervision, with the ability to exercise judgement and discretion.